Customer Implementation Manager

Purpose of the Role

Lead and manage medium-to-high complexity customer implementations with moderate geographic scope and significant business impact. Ensure a seamless transition from sales to operations, meeting customer expectations and delivering operational readiness. This role also supports existing account reviews to identify improvement and optimization opportunities.

Key Responsibilities

Project Management

• Lead end-to-end implementation planning across functions : Operations, IT, HR, and Finance.
• Define and track project milestones, go / no-go gates, and readiness criteria.
• Maintain clear communication with stakeholders on project status and issues.
• Manage risks and proactively resolve roadblocks.
• Oversee delivery from all contributors, including internal teams and suppliers.
• Define success criteria and ensure smooth project closure.

Client Engagement

Operational Readiness

Staff recruitment and training

Commercial Support

Required Experience & Skills

This role allows the selected candidate to work from home 2 days per week as part of our flexible work policy.

Company Benefits : Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

And more!

Pay Range : $100,000 - $120,000

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.