Manager, Implementation

Job Description

Job Description

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1 : 1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role

Attentive is seeking a highly skilled and people-first Manager to lead our team of Implementation Consultants responsible for Attentive’s largest, most complex, and most strategic customer launches. This leader will balance operational rigor, customer outcomes, and team development, ensuring our strategic customers are onboarded successfully and positioned for long-term retention and growth.

The Manager will work cross-functionally with Sales, Customer Success, Solutions Architecture, Product, and Partner teams, serving as a point of escalation for executive-level customers while also shaping the strategy and process for enterprise onboarding.

What You'll Accomplish

• Team Leadership & Development
• Manage, mentor, and grow a team of Implementation Consultants delivering for strategic / enterprise customers
• Provide coaching and guidance on project planning, executive communication, and technical solutioning
• Develop career development paths, provide regular feedback, and foster a culture of accountability and collaboration
• Strategic Customer Delivery
• Oversee the execution of complex onboarding projects for high-value customers ($150K+ ACV), ensuring launches are on time, in scope, and aligned to business goals
• Act as an executive escalation point for strategic customers during implementation
• Partner with cross-functional leaders to proactively remove blockers and align resources
• Operational Excellence
• Establish best practices, playbooks, and repeatable frameworks for strategic implementations
• Drive consistency in how we scope, staff, and deliver projects, balancing customization with scalable practices
• Monitor team utilization, timelines, and customer satisfaction, reporting progress to leadership
• Cross-Functional Collaboration
• Partner with Sales and Customer Success leadership to align pre-sales scoping with delivery capacity and ensure smooth handoffs
• Collaborate with Product, Solutions Architecture, and Partner teams to anticipate and address complex technical requirements
• Influence strategic customer strategy by representing Professional Services in internal executive conversations

Your Expertise

Why You'll Love Working Here

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants :

#LI-JH1

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner  - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.