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Account Care Leader

The Account Care Leader must possess strong leadership skills and maintain a high level of professionalism. The Account Care Leader is responsible for leading in a proactive, mature, consistent and flexible manner while supervising all aspects of Account Care Specialist's team. The Account Care Leader will work closely in a multi-team environment including customer, other ACS, warehouse partners, and other leadership. The Account Care Leader will also be expected to work with and in other departments on projects to help overall efficiencies in our department.

Primary Responsibilities :

• Excellent communications skills
• Able and responsive to customer questions concerning products, pricing, and order status
• Responds to facility regarding back-order reports, research, shortages, and damaged item claims. Works closely with inventory control
• Lead and monitor Account Care Specialist Team
• Display a knowledge of all products and services
• A basic knowledge of Microsoft Office and personal computers
• Keeps Account Care Specialists informed of daily activities, issues. Proposes solutions to all issues
• Must get along with co-workers; maintain effective relationships with management staff, partners, and the general public
• Follows all company policies and procedures, State & Federal Laws and regulations. Must handle reporting of violations to the appropriate Supervisor
• Carries out all duties with a "Commitment to Caring" and in accordance with the company's mission, vision, and philosophy
• Maintains confidentiality of company information
• Demonstrates honesty and integrity at all times
• Able to respond to change productively and handle additional projects as assigned
• Able to carry out the duties and responsibilities of this job (with or without reasonable accommodation) without posing specific or current risk of substantial harm to the health and safety of self and others
• Prioritizes and completes tasks

Knowledge, Skills, Abilities :

Minimum Education Required : Highschool Degree or equivalent

Minimum Experience Required : 3-5 years' work experience in customer service or a call center environment.

Additional Qualifications : (Preferred qualifications)

Proof of COVID-19 vaccination or approved exemption required by date of hire

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.