Customer Success Manager, EPM - San Francisco or New YorkPigment • San Francisco, CA, US
Customer Success Manager, EPM - San Francisco or New York
Pigment • San Francisco, CA, US
Hace más de 30 días
Tipo de contrato
- A tiempo completo
Descripción del trabajoBA / BS degree required, MBA or other relevant advanced degree preferred. 3 years of experience in customer success, account management or a similar role within a software / SaaS company. You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion. 5 years of experience in account management, sales, or professional services at a software / SaaS company. Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication. Experience preparing and delivering presentations targeted to a senior audience. Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting / dashboards to identify trends and improve the customer experience. Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement. Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment. Competitive compensation package, Salary Range : $150,000 - 165,000 OTE We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London High-end equipment (based on stock / availability) to do your work in the best conditions Thrive Together : We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet. Never Settle : We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community. Go For It : We are biased toward action. Every action leads to learning and these learnings get us one step closer to our mission. Be Real, Be Humble : We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment.
Customer Success Manager, Epm - San Francisco Or New York
Join Pigment : The Ai Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every teamfrom Finance to HRto build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quoall while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you.
As a Customer Success Manager (CSM), you'll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion.
Additional Responsibilities :
- Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.
- Navigate through multiple departments within an organization to expand use cases and the business value of Pigment.
- Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
- Lead the development of the Pigment community through thought leadership, events, and developing best practices.
- Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.
Minimum Requirements :
Preferred Qualifications :
What We Offer :
How We Work :
Crear una alerta de empleo para esta búsqueda
Manager San Francisco • San Francisco, CA, US
Ofertas relacionadas
Pump Customer Experience Agent.Pump is a financial operations company designed to optimize business's cloud spend by reducing their costs.
Pump has rapidly expanded since 2022, scaling to over $10M ...Mostrar más
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
We believe everyone deserves a fair sh...Mostrar más
Slope is an AI fintech backed by Sam Altman, J.We help global SMBs and enterprise customers access the capital they need to grow by embedding financing directly into commerce platforms like Amazon,...Mostrar más
Founding Customer Success Manager @ Listen Labs.We're hiring a Customer Success Manager to help companies make full use of our AI-powered research platform.
If you love building relationships, drivi...Mostrar más
San Francisco, California (Remote) Full Time Onboarding Prospective Customers Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation s...Mostrar más
Plain is redefining customer support for the next generation of B2B companies.Were building the fastest, most powerful platform to help companies move beyond reactive support and build true custome...Mostrar más)
Customer Success Manager, Director.Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
And innovation isn't a buzzword it's a way of life.The world of work as we ...Mostrar más
BuildingPoint Pacific has a need for a Customer Success Manager based at our San Leandro, CA location.The Customer Success Manager directs the day-to-day operations of the customer success team foc...Mostrar más
Halo Industries Job Opportunity.Make your mark on the future of high-growth industries with Halo Industries.Originating from Stanford University in 2014, we're pioneering a revolutionary laser tech...Mostrar más
Customer Success Manager B2B SaaS.At Valdera, we help manufacturers bring their ideas to life by transforming how they source materials.
Our platform makes it easy to find the best materials and su...Mostrar más
Drive adoption, retention, and expansion for a product people love that solves real problems : Fortune 500 companies use Notion to run huge teams but your friends and family can also use it to take...Mostrar más
Slope is an AI fintech backed by Sam Altman, J.We help global SMBs and enterprise customers access the capital they need to grow by embedding financing directly into commerce platforms like Amazon,...Mostrar más
Zifo is hiring! We are looking for a Customer Success Manager to join our team.This person will be responsible for managing customer relationship for Zifo's strategic customers in the U.The CSM wil...Mostrar más
LiveRamp is the data collaboration platform of choice for the world's most innovative companies.A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is sett...Mostrar más
At ManageCasa, we're passionate about building the best property management software for HOAs, community associations, and rental property managers.
Our all-in-one platform helps real estate profess...Mostrar más Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers.We take the success of our customers incredibly seriously.
Our mission is to deliver e...Mostrar más 
ManageCasa is the all-in-one property management software built for HOAs, community associations, and rental property managers.
We help property professionals streamline accounting, communication, o...Mostrar más
This is an enterprise customer-facing role focused on strategic relationship management and retention.You'll own our highest-value enterprise accounts, building systematic processes to drive adopti...Mostrar más
Customer Success Manager
Pump • San Francisco, CA, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Manager, Customer Success
Klaviyo Inc. • San Francisco, CA, United States
A tiempo completo
Última actualización: hace 15 días • Oferta promocionada
Customer Success Manager
slopepay.com • San Francisco, CA, United States
A tiempo completo
Última actualización: hace 26 días • Oferta promocionada
Founding Customer Success Manager
Listen Labs • San Francisco, CA, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Customer Success Manager
Veracity • San Francisco, CA, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Customer Success Manager
Plain • San Francisco, CA, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Customer Success Manager, Director
Stypi (Acquired by Salesforce) • San Francisco, CA, US
A tiempo completo
Última actualización: hace 17 días • Oferta promocionada
Customer Success Manager
BuildingPoint Pacific • San Leandro, CA, US
A tiempo completo
Última actualización: hace 6 días • Oferta promocionada
Customer Success Manager
Halo Industries • Santa Clara, CA, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Customer Success Manager B2B SaaS
Valdera • San Francisco, CA, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Enterprise Customer Success Manager, AMER
Notion • San Francisco, CA, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Customer Success Manager
Slope • San Francisco, CA, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Customer Success Manager
Zifo • San Francisco, CA, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Manager, Customer Success
LiveRamp • San Francisco, CA, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Customer Success Manager
ManageCasa • San Francisco, CA, US
A tiempo completo
Última actualización: hace 18 días • Oferta promocionada
Customer Success Manager
Klaviyo Inc. • San Francisco, CA, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Customer Success Manager
ManageCasa Inc. • San Francisco, CA, United States
A tiempo completo
Última actualización: hace 16 días • Oferta promocionada
Enterprise Customer Success Manager
Mintlify • San Francisco, CA, US
A tiempo completo
Última actualización: hace 17 días • Oferta promocionada