Software Support Specialist

Job Description

Job Description

Salary :

Job Description - Software Support Specialist

Reports To : Director of Customer Support

Location : On-Site (Waco, TX)

Position Type : Full-Time

We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are :

• Positive and encouraging - believing the best in themselves and others
• Desiring to learn and grow - curious and seeking to "get a little better every day"
• Responsible to show up to work consistently
• Persistent / steady in the way they approach their work
• Persistent in fulfilling company / manager expectations
• Able to work collaboratively and independently
• Possessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software.

Position Summary

The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance / repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.

Software Support Specialist Job Duties

Minimum Qualifications (Knowledge, Skills and Abilities)

Preferred Qualifications (Knowledge, Skills and Abilities)

Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit.

Software Support Specialist Working Conditions

CompensationandBenefits :

About AxisCare

According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver / Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.