Project Manager

Manager, Projects

The Manager, Projects will be responsible for providing overall direction and management, often over a project team, to implement large, complex projects within a Customer Network, or a large volume of various size projects. They will act as a single point of contact for the customer, including the executive level, and project team, facilitating effective communications, resource management, customer negotiations, and escalations for the overall project.

Duties and Responsibilities

1. Manage the project scope through implementation of the ADTRAN JCO process.
2. Partner with the customer to proactively manage scope changes through the duration of the project, including cost, quality, and schedule impacts.
3. Develop and maintain the Project Schedule, providing timely updates regarding any schedule changes to both the customer, ADTRAN, and contractor primes.
4. Coordinate with Finance, Sales Ops, and Services Operations to establish accurate project structure for complex orders and multi-year projects, ensuring compliance with SOX requirements, as well as facilitating the on-going monitoring, reporting, and analysis of project results and associated issue resolution.
5. Proactively manage project financials and ensure that all changes (positive or negative) to revenue, cost and gross margin are documented, via the JCO process, approved and communicated in a timely manner.
6. Create a Responsibility Assignment Matrix (RAM) identifying primes for all key project deliverables (customer and ADTRAN).
7. Manage project risk through risk identification, quantification and mitigation, focusing particularly on SOW and implementation plans, to minimize impacts to cost, schedule and quality.
8. Establish a Communications Plan that facilitates regular and managed exchange of information both within and between ADTRAN and the customer.
9. Generate periodic reports concerning project and issue status as specified in the agreed-upon Communications Plan.
10. Organize and chair meetings and conference calls (both internal to ADTRAN/Contractor partners, and with the customer) to assign tasks, evaluate progress and address issues, as appropriate.
11. Utilize & comply with documented ADTRAN Process & tools to ensure consistent and effective management of assigned projects.
12. Ensure that project schedules remain consistent with revenue, cost and gross margin projections, and drive quarter-end project-related actions to achieve targets.
13. Coordinate with Contractor partner primes, as required, to manage project scope, schedule, and cost, and to facilitate issue resolution.
14. Track invoicing and monitor financial performance associated with Customer purchased services and facilitate resolution of associated disputes.
15. Provide PM subject matter expertise and consultative support, as required, for pre-sales activities, contract negotiations, mentoring, training etc.
16. Provide comprehensive project-related input to proposals, as required, e.g. scope of work, services costing, Responsibility Assignment Matrix, project plan, risk mitigation plans, etc.
17. Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company.

Basic Qualifications

• Bachelor's Degree in related field is required
• Equivalent experience will be considered in lieu of a degree
• 5-8 years of experience in the communications industry
• 5+ years of project management or service operations experience required
• Solid understanding of applicable ADTRAN products and services required
• Experience directly interfacing with customers (internal and external) required
• Experience with Microsoft Office Suits (Excel, Outlook, PowerPoint, etc.) required
• Experience negotiating at a project level, with customer, internal project team, and Contractor partners is required