Customer Service Representative

Job Description

Job Description

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety, and information technology, and supply the needs of retailers, distributors, food service chains, hotels, cruise lines, and food manufacturers alike.

Summary / Objective :

The Customer Service Representative will provide service and support to customers, sales representatives, and operations team. Responsibilities include processing customer orders, resolving customer service obstacles and disputes, and various other administrative functions. This position reports directly to the Operations Manager.

Essential Functions :

• Enter customer orders according to established policies and procedures
• Perform EDI verification
• Process returns (RMA)
• Request Credits
• Process sample orders
• Support customer warehouse appt scheduling
• Route customer complaints and / or other customer requests thru Sales Support Manager (product specs / COA / quality issues)
• Send order confirmations and spec sheets to customer
• Ensure that product codes, quantities, pricing, ship dates, delivery dates and all required order inputs are complete
• Work with logistics to obtain delivery appt requiring buyer approval
• Work with sales representatives to resolve and or substantiate customer invoice deductions and credits
• Maintain accurate electronic files for all documentation
• Support the accounts receivable department with clearing deductions for promotions
• Develop product knowledge and participate in product training opportunities
• Effectively process all incoming calls and emails in a professional, friendly, and timely manner
• Update customer specific pricing monthly
• Proactively communicate with customers to answer any queries and resolve any problems
• Partner with sales representatives and brokers to exceed customer’s service expectation
• Provide timely feedback to management and sales team regarding any service failures or customer concerns
• Release orders to 3rd party warehouses and communicate with those entities daily
• Communicate with internal departments regarding pricing and customer queries and requests
• Perform various additional administrative functions as needed or assigned, including correspondence and filing
• Other duties assigned as needed

Skills and Qualifications :

Salary Range : $42,400 - $63,600 annually

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

Professional Growth : Online training courses, virtual and classroom development experiences, education assistance program

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and / or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact hr@gellertglobalgroup.com .

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