Bilingual Account Manager

Description:

RNR Tire Express is a national franchise retailer that provides safe, quality tires and wheels with affordable payment options.

At RNR we have built a culture around “SERVING our customer and not just providing them customer service”. We support and empower our employees with excellent training and tools which enables them to provide our customers with a unique and exceptional experience.

RNR Tire Express started as a family business over 20 years ago in a small shop located in Tampa, Florida. Since then, we have grown to over 160 stores across 26 states, and continue to open more locations across the country each year. While we have expanded far beyond that little shop in Tampa, we have never lost our core value of FAMILY.

At RNR, we believe having a healthy work / life balance is critical to the success of our team. That is why we offer flexible schedules and are closed every Sunday to make sure you don’t miss out on the most important moments in life.

We also believe in rewarding our team for their hard work, which is why our hourly pay and commission structure is one of the best in the business.

At RNR Tire Express, we understand that happy employees make for a productive team. We work to accomplish that by providing outstanding benefits.

• Two Medical Plan Options
• Health Savings Account
• Dental & Vision
• Employer Paid Life
• 401(k) with Company Match
• Paid Vacation
• Employee Assistance Program
• And More

JOB SUMMARY: The Account Manager is responsible for contacting customers whose Rental Agreements have expired and working with them to maintain their account. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Oversees verification process for all new potential customers.
• Presents rental agreement to customers, ensuring they are aware of agreement details.
• Handling payments via cash, credit/debit card, money order, etc.
• Continually answering and making outbound calls to customers that are delinquent on their bill while pursuing past due accounts persistently with a friendly and professional demeanor.
• Navigating customer references to find a means of re-establishing communication with customers.
• Occasionally handle field collections and de-installations.
• Identifies opportunities to recapture past due business on customers returning merchandise.
• Maintains working knowledge of company POS system and how customer histories are tracked.
• Maintains clean and stocked work-area.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

Requirements:

COMPETENCIES: To perform this job successfully, an individual should demonstrate the following competencies:

• Previous experience with customer service, account management, and collections.
• Excellent communication skills – listening, understanding, and responding.
• Detail oriented.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS: None.

LANGUAGE SKILLS: Ability to read and interpret rental agreements. Ability to speak professionally and effectively to customers.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as late fees, discounts, and percentages.

REASONING ABILITY: Ability to apply understanding to carry out instructions furnished in written or oral form.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of industry standard software.

OTHER QUALIFICATIONS:

• Must be proactive in managing accounts by remaining aware of individual customer pay schedule.
• Must work with an appropriate level of autonomy to develop plans to keep delinquent accounts on track.
• Must possess a valid driver license and have a clean driving record.

PHYSICAL DEMANDS:

• Prolonged periods of standing, walking, grasping with hands, and working on a computer.
• Must be able to lift to 30 lbs.

WORK ENVIRONMENT: The duties of this position are performed in an office environment under temperature-controlled conditions. The noise level in the work environment is usually moderate.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.