Product Management Associate Director - Client Connectivity

Overview

Product Management Associate Director - Client Connectivity

Join to apply for the Product Management Associate Director - Client Connectivity role at The Depository Trust & Clearing Corporation (DTCC).

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Responsibilities

• Provide transparency on the overall business value of the platform by developing and maintaining clear and regular reporting on the platform's roadmap, OKRs, KPIs, and financials to inform data-driven decision-making.
• Ensure alignment between customers' book of work and OKRs with the Product roadmap by leading cross-functional planning, tracking progress, and identifying gaps or dependencies.
• Improve Platform Management operating model and governance, including policies and procedures.
• Support The Development And Execution Of The Product Lifecycle Management Process For The Platform. This Includes But Is Not Limited To
• Road test those solutions with internal and external clients to make sure the solutions work for them
• Work closely with internal and external customers to identify gaps / opportunities and identify solutions to address these
• Help shape product direction by prioritizing features based while keeping partners informed and aligned throughout the process
• Support other members of the delivery team as the onsite voice of the customer, resolving queries as they are raised
• Partner with internal customers to bring platform to market

Manage the day-to-day operations and performance of the platform and find opportunities for improvement in client experience / satisfaction, efficiency, and risk reduction.

Qualifications

Benefits

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

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