Office Clerk

Overview

This position contributes to the success of Rusnak Automotive Group (the Company) by providing administrative and clerical support in key areas as well as assisting with departmental projects and initiatives on an as-needed basis.

Responsibilities

KRA: Effectively and efficiently maintains all file systems.

• Maintains organization and filing systems in office and file rooms
• Creates and Organizes various file types as needed
• Reads/examines incoming documents for accuracy and legibility, gets clarification if necessary, classifies properly, and files within appropriate system
• Searches for and retrieves information contained in files requested
• Other file duties as assigned/needed

KRA: Efficiently executes key Administrative Tasks for the Entire Department

• Ensures all guests are received in a warm, welcoming manner and guest areas/Conference room are neat, stocked, and professional for guests at all times.
• Assists with managing the telephone and voicemails of the general office phone line.
• Schedules appointments and sends calendar invitations. Compiles the new hire list.
• Maintains the office supply inventory, prepares orders for HR Director review, and places approved orders with approved vendors. Coordinates orders and product delivery with various outside vendors, such as service award pins and name badges.
• Initiates and coordinates all shipping and mailing needs of departmen
• Prepares materials and documents for trainings and meetings.
• Assists Human Resources Team in compiling forms, data and reports for projects.
• Provides assistance during department personnel file and compliance audits.

KRA: Build Effective Internal and External Client Relations/Retention:

• Develops, implements a strong “Client-Centric” vision and utilizes “The Rusnak Standard,” best core practices, as well as professional and exemplary service to ensure that every internal and external Client of the dealership has an extraordinary experience during every encounter.
• Actively listen and communicate, verbally and in writing, in a courteous, professional, clear, concise, and correct manner to identify Client needs beyond expressed concerns, and develops projects and campaigns aimed at meeting these identified needs.
• Responds in a timely, courteous, and professional manner with a “consultative, value-added” approach to secure Client understanding and develop a stronger business relationship and future business.

KRA: Exemplify the Brand and Corporate Culture:

• Seizes opportunities to improve Client satisfaction by maintaining a professional demeanor in all interactions and working in accordance with Company standards; works to ensure that all projects are executed in a manner that exemplifies the corporate culture.
• Respect and demonstrates passion for the RUSNAK brand and our manufacturers’ brands; conducts work-related projects professionally, respectfully, honestly and in an ethical manner, particularly with respect to interactions with internal/external Clients, vendors, business associates, and at work, any event and/or activity that is related to RUSNK and/or its manufacturers.
• Maintains a professional and well-groomed appearance at all times while on-duty or on Company premises.

KRA: Initiate Relevant Professional Development:

• Seek out opportunities to enhance organizational, personal communication, and negotiation skills.
• Maintain current job and product knowledge to improve effectiveness with Clients and assigned tasks.
• Consistently produces efficient work, even in peak periods, that meets “The Rusnak Standard.”

KRA: Ensure A Safe Work Environment:

• Accept individual responsibility and accountability for complying with the Company Health and Safety (H&S) processes while working on projects, initiatives and other work-related duties; performs job duties in a way that will not cause personal danger, endanger other individuals, or violate local, state, federal, environmental regulations.
• Promptly corrects or reports any hazard or potential hazard or unsafe work condition to Director of Facilities or Human Resources; wears personal protective equipment, when required; ensures work location is kept safe, neat, organized, and organized.

KRA: Be an Effective and Proactive Team Member:

• Interacts with Clients, employees, vendors, and associates in a respectful, professional manner.
• Maintains a positive work attitude, including adjusting to unexpected changes or requirements and undertaking tasks that fall outside of the routine job with enthusiasm, and assisting others whenever possible to meet Client requests and business demand.

Education, licenses, certification, and/or essential qualifications

• Education; Required H.S. Diploma/GED.
• At least eighteen (18) years of age.
• Experience (Desired): A minimum of 1 year in position of Office Clerk or similar
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills.
• License (Required): Current California Driver License with satisfactory Department of Motor Vehicle driving record.

Degree/Diploma

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