Customer Service Representative

Job Description

Internal Customer Support – Technical Support Associate

Summary Description

Responsible for providing high-level product-specific technical information and support to customers. Advises and recommends solutions to customers while presenting additional products and services as warranted.

Monday - Friday, onsite in Ladson, SC

Main Responsibilities

• Provides technical support and troubleshooting for product lines through e-mail and phone to internal and / or external customers
• Interacts directly with clients / customers to resolve technical issues in a timely manner; uses knowledge and expertise to discern appropriate solutions
• Assists customers in implementing products and advises on their proper use
• Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers; records these resolutions for general use
• Tracks open customer issues and communicates the status to customers
• Order / determine replacement parts needed

Competencies & Skills

Education & Experience

DAB PUMPS is an equal opportunity employer and encourages workforce diversity.

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