System / Software Technician-III

Title

System / Software Technician-III

Location

HQ, USA, CA, San Francisco, 2nd St

Description

Executive Summary : DoorDash is looking for an Integrations Technical Specialist to assist our Restaurant Integrations team in certifying, launching, and supporting merchant integrations. Key Responsibilities for Candidate : You will be responsible for conducting both live and offline reviews of integrations that our external partners have built against our various APIs. You will evaluate whether each integration meets our technical requirements or whether changes / additions should be made by the partner, and will document and communicate feedback accordingly. For partners that meet our requirements and are certified, you will be responsible for configuring runtime variables and other internal settings to ensure they are ready for launch. You will collaborate with the Restaurant Integrations team to update the certification process for scale and train future Integrations Technical Specialists on the process. You will triage and address technical issues raised by partners and escalated by our Support team, both in live calls and through offline tickets. You will support the Restaurant Integrations team with additional projects and tasks related to the maintenance of partner integrations, e.g. aggregating integrations data, data entry, writing technical documentation, etc. Required Skills & Qualifications : You have 2+ years of experience (required) You have experience with APIs and integrations (required) You have strong experience working directly with external partners / clients to share information and resolve issues (required) You have strong written and verbal communication skills (required) You are comfortable working with both technical (e.g. engineers, product managers) and non-technical audiences (e.g. business leads) (required) You thrive in a fast-paced, dynamic environment and can manage multiple priorities effectively (required) You have basic experience with GitHub or other software development tools, e.g. editing runtimes (required; note that coding experience is not necessary) You have experience working with large data sets to triage issues (strong plus, not a blocker) You have SQL experience (strong plus, not a blocker) You have experience working with Jira (strong plus, not a blocker) You have experience with technical writing (strong plus, not a blocker) You have a Bachelor's Degree (preferred, not a blocker)

Classification

TAC : Temporary Agency Worker

Remote Work Address

Remote Address Time Zone

Holiday Schedule

Work Schedule

Start Date

Aug 18, 2025

End Date

Jan 2, 2026

Allow for Remote

Yes

Requisition Process Type

Standard

Job Posting Rejected

N / A

Job Posting Rejected by PMO

N / A

Job Posting SLA Classification

Professional

Laptop

Yes