Help Desk Engineer

A company is looking for a Help Desk Engineer to join their technical team in Denver, CO.

Key Responsibilities

Provide first level technical support for endpoint infrastructure, including laptop hardware, software, and peripheral issues

Troubleshoot and manage Desktop endpoints for both Mac and Windows systems, assisting various users including executives

Manage ticketing systems and respond to endpoint issues, incidents, and emergencies

Required Qualifications

Associate's or bachelor's degree in Information Technology, Computer Science, or related field experience

2+ years of Help Desk / Desktop Support experience

Preferred certifications such as CompTIA A+, Network+, etc

Experience with Microsoft Office 365 and Google Suite administration

Experience with Audio / Video systems for conference rooms is a plus