Tax Expert Lead - Temporary

Tax Expert Lead - Temporary

April is looking for a credentialed Tax Expert Lead - Temporary to provide expert tax guidance and operational support to April's tax experts during tax season. As a Tax Expert Lead, you will research complex U.S. tax topics, troubleshoot tax and technical questions, and help ensure process adherence and service quality. If you are a collaborative problem solver who thrives in a fast-paced environment and approaches change with positivity and flexibility, we invite you to apply. This is a fully remote, temporary position (October 2025 to May 2026) with opportunities to return in future tax seasons.

Key Responsibilities

• Support up to 25 Tax Experts by answering complex U.S. individual tax (1040) questions
• Provide guidance on process adherence, quality, and operational best practices
• Research complex tax issues and share clear, actionable guidance
• Model productive problem-solving when systems breakfinding solutions first, documenting issues second
• Comfortable making decisions with 70% information rather than waiting for perfection
• Collaborate with Tax Managers to monitor quality, identify training needs, and provide feedback to improve team performance
• Participate in testing and feedback sessions for tax software and expert tools to help enhance efficiency and customer experience
• Serve as a resource for escalated customer questions and help ensure smooth daily operations during peak season

Experience

April is the only embedded, year-round tax platform built to power smarter financial decisions. From filing to planning to onboarding, April's white-labeled tools bring real-time tax intelligence into the platforms people already use, helping users understand the impact of every paycheck, equity transaction, or income shift, and stay on top of tax payments throughout the year. Built to handle even the most complex tax situations, April's AI-powered tax engine ingests data directly from partner apps to deliver accurate outcomes in record timemaking tax planning and filing more connected, contextual, and accessible than ever. With API-first infrastructure and seamless data integrations, April helps partners deliver more value, deepen loyalty, and turn taxes into a strategic edgefor their clients and their business.