Desktop Support Specialist

Desktop Support Specialist

Location : Southington, CT - Onsite

Pay Range : $36.00 - $38.00

Duration : 8 months+

Knowledge, Skills & Qualifications

• 3+ years' experience supporting electronic user devices to include but not limited to desktops, laptops, printers, RF guns (mobile computers)
• Experience administratively supporting Microsoft Windows (Desktop and Server)
• Experience with Microsoft Office suite (Outlook, Visio, Excel, and etc.
• Experience with network switching technology (VLAN, TCP / IP, DHCP, and etc.)
• Experience with diagnosing and troubleshooting software and hardware issues
• Able to lift 50 lbs
• Enthusiastic about technology
• Knowledge of the ITIL disciplines

Education and Experience

Travel Requirements

Position Summary

As a member of the IT Desktop Support team, this position is responsible for interfacing with the IT Service Desk as a 2nd level escalation in user communication and technical support. This position will work extensively within the Incident, Service Request, Knowledge, and Asset Management processes; ensuring proper troubleshooting, restore, and completeness of services requested by the customer or internal IT teams. Technology support is focused on all desktop interaction points that a customer may engage with, including, access provisioning, hardware deployment, software management, general support and questions, compliance, and IT purchasing.

Essential Duties & Responsibilities

Benefits (employee contribution)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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