Service Specialist Manager

Work Location : On Site Louisville KY

Employment Type : Full Time

Reports to : Director of Operations and Application Services

Job Purpose : The Service Specialist Manager role should be a dynamic highly motivated individual with a strong financial services this role you facilitate the Support Staff to provide an excellent experience to our member firms and assist in providing timely resolution to post-issue service requests.

Essential Duties and Responsibilities :

• Oversee and assign service requests to support staff
• Serve as subject matter expert for all service requests
• Develop and maintain informational reference resources to be used by support staff and external partners to quickly and accurately resolve service requests
• Meet regularly with support staff to develop skill sets and evaluate individual competency and ability to meet established goals and targets
• Assist advisors with pre and post service requests
• Correspond daily with clients and advisors by email or phone
• Proactively reviews new business service processes and offers suggestions for improvements and coordinates with appropriate parties to create positive change.

Qualifications :

Physical Demands and Working Conditions :

While performing the duties of this Job the employee will be required to sit or utilize standing desk while working on computer for long periods of time. The employee may occasionally lift and / or move up to 25 pounds. The noise level in the work environment is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is representative of what an employee encounters while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience :

Manager

Key Skills

Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service

Experience : years

Vacancy : 1