On-Site CSR

Job Title

Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction : primary contribution is processing orders for customers and selling Motion Industries' assets. This position works more than 50% of the time at the customer location.

Job Duties

• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
• Ensures identification and sale of Motion Industries' assets. In some cases may have to locate a product.
• Influences Motion Industries' Gross Profit through negotiating the sale price and purchase price, within certain parameters.
• Proactively generates sales by actively promoting Motion Industries' products to existing customers.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.
• Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items.
• Partners with Account Representatives to ensure customer satisfaction.
• May assist customer by troubleshooting via telephone or email and identifying correct part.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned.
• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

Education & Experience

Knowledge, Skills, Abilities

Physical Demands

None required.

Licenses & Certifications

None required.

Supervisory Responsibility

No Supervisory Responsibility

Budget Responsibility

No

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.