BDC Client Care Specialist

Job Description

Job Description

Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service Department.

The BDC Representative interacts daily with the BDC Manager, Service Advisors, Service Managers, support staff and customers.

Responsibilities

• Receiving inbound service phone calls
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to existing client base
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Hours of department are M-F 7a-6p & Sat 7a-5p
• Must work Saturdays, off major holidays

Requirements

Education and / or Experience

High School Diploma or GED; or one to two years related experience and / or training; or equivalent combination of education and experience.

Benefits

About Us

Carlock Automotive Group has been a trusted name in the automotive industry for over 50 years, growing from a family business in Arkansas to a multi-state network of dealerships representing 17 premier brands. With locations across Tennessee, Mississippi, Alabama, and Louisiana, Carlock offers an exciting and dynamic work environment where team members play a key role in delivering top-tier sales, service, and financing to customers. Family-owned for three generations, the Carlock family has built a reputation for excellence, fostering a workplace culture centered on expertise, customer satisfaction, and career growth. Our dealerships provide endless opportunities to be part of something exceptional.

At Carlock, we seek passionate individuals committed to learning and perfecting their craft. As a member of the Carlock family, you’ll receive continuous training and development opportunities to grow your career. We believe in promoting from within and cultivating the next generation of automotive leaders. With manufacturer-sponsored courses and annual training programs, we invest in your long-term success. In addition to professional growth, we offer competitive benefits, including health, dental, and vision insurance, life insurance, paid time off, supplemental insurance, 401(k) plans, and paid holidays. From your first day with us to the road ahead, we're committed to fueling your growth and guiding your journey every mile of the way.