Full Job Description
Do you love technology? Are you sales-oriented and results-driven? Like to be rewarded for your efforts with uncapped earning potential? uBreakiFix by Asurion has it all! We offer retail sales professionals an exciting opportunity to become a valued member of our successful sales force and grow with the US market's leading provider of wireless repairs, services, and accessories. If you're looking for a fun and fast-paced work environment that recognizes your potential and trains you to be your best, this is the place for you! We pride ourselves in the quality of service we can provide to each customer we interact with. We know every good customer interaction starts with a happy employee. Our goal is to set you up for success!
POSITION DETAILS
As a Sales Consultant, you will focus on creating the best possible experience for our customers both on the phone and in person. You will be responsible for guiding the customer through the entire uBreakiFix by Asurion experience from start to finish and after. You will use a friendly, professional demeanor to build customer confidence and exceed expectations by making the store experience natural, engaging, and reassuring.
TASKS & RESPONSIBILITIES
· Listen and build relationships with customers to find the right products and services for their lifestyle.
· Meet or exceed key performance objectives, including sales and customer satisfaction goals.
· Describe and sell merchandise and services while understanding and explaining their use, operation, and care to customers.
· Assist with and participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, and social media marketing.
· Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
· Provide repair and replacement estimates to customers.
· Greet customers, answer calls in a friendly manner, and maintain a positive work environment.
· Utilize the point-of-sale system to process payments, maintain an accurate record of customer information, and give real-time status updates for each repair.
· Maintain the cleanliness and professional appearance of the store.
· Demonstrate knowledge of the latest products and services. Remain current on industry and competition trends, pricing plans, and promotions.
BASIC QUALIFICATIONS (must meet some, not all)
· Interest in technology and agility at learning new products and features.
· Ability to deliver great customer experiences in any environment.
· Strong selling and follow-up skills.
· Exceptional organizational skills.
· Attendance/Punctuality/Dependability.
· High school diploma or GED.
PREFERRED QUALIFICATIONS
· 1-2 years experience in a sales environment and the ability to meet sales goals.
· 1-2 years of customer service experience in a retail environment.
· Bilingual spoken and written are also preferred.
COMPENSATION
Job Type: Full-time
Pay: $18.00 - $30.00 per hour with UNCAPPED commission (average commission of $750 per pay period with top earners averaging $1,400 per pay period)
Shift: Day shift
Work Location: In person
Job Type: Full-time
Pay: $18.00 - $30.00 per hour with commission
Benefits:
Shift:
Work Location: In person
Sales Consultant • Rochester, MN, US
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