Business Office Manager

Business Office Manager

At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive, and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities

The Business Office Manager "BOM" must be familiar with company policies and procedures related to all areas of revenue cycle management, which includes census, ancillaries, billing, adjustments, deposits, collections, Medicaid Pending, and resident funds. The BOM must also have a working knowledge of accounts payable. The BOM oversees all business office functions and is responsible for ensuring policy and procedure compliance in all related areas. The BOM must strive to meet all revenue cycle management goals. This position regularly supervises two or more full-time employees (or equivalent) within the center's business office / administration department which may include Assistant Business Office Manager, Bookkeepers, and Receptionists. The BOM regularly interfaces with the Center Executive Director and other department heads including admissions, clinical, social service, etc. Additionally, the BOM works closely with the Revenue Cycle Manager in their market for training and support and communicates regularly with the Centralized Billing Office (CBO). They also interface with responsible parties, attorneys, and outside agencies on financial issues.

Responsibilities / Accountabilities :

• Manages, trains, organizes, evaluates, and monitors business office staff, which may include but is not limited to Assistant Business Office Manager, Bookkeepers, and Receptionists, as well as delegates administrative authority, responsibility, and accountability to other office personnel as necessary and as applicable;
• Responsible to meet deadlines for approving timecards and requests for time off for direct reports in relation to center's payroll cycle;
• Ensures systems and controls are in place and adheres to all policy and procedures outlined in policy manuals and meets established daily, weekly, and monthly deadlines;
• Follows revenue cycle management business processes and oversees timely and accurate completion of all business office functions in the areas of census, ancillaries, billing, adjustments, collections, write offs, refunds, and deposits;
• Manages all Resident Trust Fund procedures and ensures strict compliance with all state and federal regulations as well as company policies and maintains confidential files;
• Meets with or directs office staff to conduct a 72-hour financial meeting with new admissions (resident and / or responsible party) to explain financial obligations and paperwork, reviews uploaded admission files and reports missing financial information to center team;
• Complies with and monitors staff compliance with segregation of duties for cash handling and posting;
• Meets with, or ensures that another staff member meets with, residents / responsible parties upon discharge to explain any remaining financial obligations;
• Monitors private spend down and timely conversions to Medicaid Pending; manages Medicaid Pending tracking and all related processes including county escalation to obtain approvals and use of outside attorney for Guardianship or assistance with uncooperative resident / family;
• Ensures private advance billing is completed according to scheduled date and deadline; manages all month end processes, including completion of data entry, review and correction of trial claims, census reconciliation, and all other checklist tasks; ensures deadlines are met and month end close is completed by the established time on the third workday;
• Manages the center accounts receivable collection responsibilities for private pay following the collection timeline; manages collection of decentralized payers; ensures accurate census and billing information for the timely filing of third party claims;
• Strives to meet revenue cycle management goals which include bad debt expense, cash collections, private credit reduction, and other goals as communicated by revenue cycle management leadership; analyzes bad debt expense results and develops action plans for improvement as applicable;
• Participates and / or coordinates routine Revenue Cycle Management Reviews and maintains collection notes in the PCC collection module for payers the center is responsible for; keeps Center Executive Director (CED) abreast of collection issues and requests escalation as needed; monitors collection notes on third party accounts; responds timely to Centralized Billing Office requests for assistance or information via the assigned activities in the collection module;
• Recommends and prepares accounts for outside agencies, attorneys, and write off as applicable;
• Attends center morning meetings, IDT / UM / UR meetings, and other center or revenue cycle management required meetings and calls;
• Participates in all BOM training sessions, implements new processes with business office staff, follows the revenue cycle management calendar, and reviews monthly revenue cycle management Newsletter;
• Prepares documentation for internal and external auditors; works with Revenue Cycle Manager to help resolve G / L variances; puts customer service first : ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights; performs other duties as assigned.

Qualifications

1. High school degree with a minimum of five years' experience in long-term care billing and collection experience preferred. 2. Additional coursework in accounting / finance is recommended.

Benefits

Posted Salary Range USD $31.00 - USD $31.00 / Hr. Genesis HealthCare, Inc. and all affiliated entities (collectively "Genesis") has a strong commitment to diversity that is fully supported and practiced by our officers and leadership team. Genesis provides equal employment opportunities to all employees and applicants for employment without regard to actual or perceived race, color, religion, gender, gender expression, gender identity, sex, sexual orientation, HIV status, national origin, age, disability, marital status, pregnancy, ancestry, citizenship, genetic information, amnesty, military status, or status as protected veterans, or any other legally protected characteristic. Genesis is an Affirmative Action and Equal Opportunity Employer and our goal is to foster an inclusive and accessible workplace free from discrimination and harassment where everyone has equal opportunities to succeed.