CRM Marketing Operations Specialist

Join Stout and be part of a team dedicated to achieving Relentless Excellence!

Our commitment to superior client service and an exceptional workplace culture is built on core values including being Positive, Accountable, Team-Oriented, Relationship-Focused, Super-Responsive, and Great Communicators. If this resonates with you, keep reading for a fantastic opportunity to contribute to our team.

Your Impact

As a CRM Marketing Operations Specialist, your role will be vital in enhancing Stout's sales performance through effective CRM management. You will play a key part in ensuring user engagement, maintaining data integrity, and enhancing user experiences within HubSpot. Your efforts will significantly drive efficiency, improve reporting, and support our Sales and Marketing teams, directly impacting our growth and scalability.

Key Responsibilities

Conduct daily CRM administration tasks, including user management and data governance.

Ensure high data quality through regular audits and deduplication, implementing process enhancements.

Support the integration of new HubSpot functionalities and automations designed to boost efficiency.

Create and upkeep training materials, process guides, and documentation for our Sales and Marketing teams.

Assist in onboarding new users and lead training sessions to enhance CRM adoption.

Collaborate with cross-functional teams to develop dashboards and reporting that support data-driven strategies.

Monitor CRM usage, addressing issues and seeking opportunities for optimization.

Assist in data integration among various internal systems and warehouses.

What You Bring

Bachelor's degree in Marketing, Business, IT, or a related field.

A minimum of 2 years of hands-on CRM experience, particularly with HubSpot.

Basic understanding of CRM data management principles and governance.

Meticulous attention to detail regarding data management and integrity.

Strong proficiency in Microsoft Excel for analysis and reporting.

Excellent communication skills for effective documentation, training, and collaboration.

Ability to quickly learn new tools, troubleshoot effectively, and know when to escalate issues.

Eagerness to expand CRM knowledge and an interest in applying AI for enhanced efficiency.

Preferred Qualifications :

Experience with HubSpot CRM, Operations Hub, and workflows, along with relevant certifications.

Background in B2B marketing or sales operations.

Familiarity with CRM integrations such as ZoomInfo and RingLead.

Experience in marketing automation, campaign tracking, or lead nurturing.

Capability to design dashboards and reports within HubSpot.

Knowledge of data governance best practices and handling clean-up projects.

Your Growth Opportunity

This position offers a pathway to deepen your HubSpot expertise and evolve into a pivotal CRM administrator within Stout's Marketing Operations team. You'll gain extensive exposure to cross-functional projects, system innovations, and lead training initiatives, all while contributing to the effectiveness of our Sales and Marketing teams. With mentorship available, hands-on learning, and freedom to innovate, you'll find a supportive environment to thrive as a valued team member.

Why Choose Stout?

Stout provides a competitive Total Rewards program that includes attractive compensation, benefits, and wellness options designed for every stage of life. We cultivate a culture of respect and inclusion, valuing diverse perspectives to foster innovation and success. Our leadership team is dedicated to promoting inclusion and belonging both within our organization and in the communities we serve. We invest in professional development through continuous training, mentorship, and constructive performance feedback, ensuring you have the support to achieve your career ambitions. Stout offers flexible working arrangements and a discretionary time-off policy that promotes a healthy work-life balance.

The above statements are representative of the typical elements and criteria necessary for success in this role, but are not intended to be all-inclusive.

Stout is an Equal Employment Opportunity employer and welcomes applications from all qualified candidates without regard to race, color, religion, sex, national origin, disability, age, or any other protected characteristic.

Excited to be part of a dynamic group of ambitious professionals who value culture, inclusion, and personal growth? Stout could be the perfect fit for you.