Manager, Digital Experience (Print Services)

Manager, Digital Experience (Print Services)

The Digital Experience team delivers customer-centric experiences that position Staples as the digital selling platform of choice. We focus on creating seamless, intuitive, and high-performing online interactions across desktop, mobile, and app. Using customer insights, experimentation, behavioral data, and deep eCommerce expertise, we continuously improve the online journey and bring innovative digital experiences to market.

We collaborate closely with sales, merchandising, finance, logistics, and technology teams to ensure our digital experiences support business goals and customer needs end to end. We are inclusive, customer-obsessed, and are looking for strong digital experience professionals to help elevate how customers interact with our Print & Marketing Services business.

What You Will Be Doing

As the Manager, Digital Experience for Print & Marketing, you will play a pivotal role in shaping the strategy and ongoing optimization of our print services website and connected digital experiences.

• Own the end-to-end digital customer journey by identifying and prioritizing opportunities that improve engagement, ease of use, and conversion.
• Form hypotheses about customer behavior, validate them through testing and data, and turn insights into actionable digital enhancements.
• Analyze journey performance and site behavior to pinpoint friction points and recommend measurable improvements.
• Collaborate with UX, design, content, and technology teams to implement changes that enhance the overall digital experience.
• Champion experimentation through A / B testing, behavioral data, and customer feedback to continuously refine the experience.
• Ensure consistency, clarity, and usability across all touchpoints while aligning digital initiatives with business goals.
• Act as the voice of the customer by driving decisions grounded in user insight and business impact.

What You Bring to the Table

Basic Qualifications

Preferred Qualifications

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.