Operations Technician II

A company is looking for an Operations Technician II.

Key Responsibilities

Monitor and maintain the Broadband network, responding to alarms and customer calls

Document network failures and maintenance activities, establishing data for problem resolution

Analyze and resolve trouble situations, managing multiple trouble reports and providing Tier I support

Required Qualifications

Knowledge and experience in Broadband / DSLAM network systems and configurations

Basic understanding of Ethernet router / switch and ATM network equipment

Familiarity with Element Management Systems (EMS) and Operational Support Systems (OSS)

Ability to work in a 24x7 environment, including evenings, nights, and weekends

Experience in a Network Operations Center is a plus