A company is looking for an Operations Technician II.
Key Responsibilities
Monitor and maintain the Broadband network, responding to alarms and customer calls
Document network failures and maintenance activities, establishing data for problem resolution
Analyze and resolve trouble situations, managing multiple trouble reports and providing Tier I support
Required Qualifications
Knowledge and experience in Broadband / DSLAM network systems and configurations
Basic understanding of Ethernet router / switch and ATM network equipment
Familiarity with Element Management Systems (EMS) and Operational Support Systems (OSS)
Ability to work in a 24x7 environment, including evenings, nights, and weekends
Experience in a Network Operations Center is a plus
Operations Technician II • Oxnard, California, United States