Service Desk Technician III

A company is looking for a Service Desk Technician III to provide advanced technical support and customer service.

Key Responsibilities

Resolve complex service requests and incidents escalated by junior team members

Provide advanced troubleshooting and technical support for hardware, software, and network issues

Mentor and support Service Desk Technicians I and II, assisting with onboarding and training

Required Qualifications

High School Diploma required

Two (2) plus years of technical support experience

Experience with ServiceNow in an ITIL environment

ITIL v3 Foundation Certification preferred

Strong understanding of IT best practices and desktop applications