Talent.com
No se aceptan más aplicaciones
Closing Manager Full Time

Closing Manager Full Time

BJ's Wholesale ClubAkron, OH, US
Hace 3 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Closing Manager

Working closely with the Club Manager and the Assistant Club Managers, the Closing Manager is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. The Closing Manager is responsible for leading the Assistant Closing Manager, Recovery team, and Utility team, providing guidance, support, and oversight to ensure effective performance. In addition to team leadership, the manager is accountable for maintaining policies and procedures, delivering a positive service experience to members, providing Grand Opening Look Daily (GOLD) standards club conditions and providing leadership and direction within the club.

The Closing Manager assists in audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees onboarding, certification, and training to ensure food safety and operational excellence. This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained in good standing. In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight. Must complete yearly certification for a forklift license. BJ's covers any applicable cost associated and training.

Leadership Responsibilities :

  • Know the business : Exhibit strong business acumen through strategic thinking and data-driven decision-making.
  • Lead through change : Model leadership competencies and act as a champion for growth.
  • Communicate effectively : Provide teams with the information, direction, and support needed to succeed.
  • Build high-performing teams : Foster collaboration, provide clear direction, and hold team members accountable.
  • Deliver results : Set clear expectations, follow up consistently, and drive execution.

Team Member Engagement :

  • Teach, coach, & lead : Support team development through training, feedback, and on-the-job coaching.
  • Drive values-based culture : Promote strategic thinking, ethical decision-making, and inclusion.
  • Create a safe and collaborative environment : Foster open communication and team trust.
  • Recognize and retain top talent : Celebrate achievements and focus on career growth.
  • Member Experience :

  • Guarantee service excellence : Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors : Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
  • Monitor engagement levels : Observe Member engagement and department execution to ensure premium shopping experience.
  • Resolve concerns : Support team in resolving Member issues and delivering satisfaction.
  • Consistently Run Great Clubs with Great Standards :

  • Maintain Club Standards : Consistently Delivering GOLD Standards in your club.
  • Raising The Bar : Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role.
  • Achieve Financial Performance :

  • Cost Discipline : Meet or Exceed Labor and Supply Plans for your club.
  • Drive Performance and Profitability : Using reporting to identify trends and areas of opportunity.
  • Understanding The Business : Acquire a deep knowledge of key metrics and reporting for total club and department performance.
  • Major Tasks, Responsibilities, and Key Accountabilities :

  • Own end-of-day execution : Oversee Recovery, Utility, Perishables (Produce, Meat, Bakery, Deli, Dairy / Freezer), and overnight prep to ensure readiness for morning open.
  • Lead by presence : Actively Walk the floor during closing hours to observe and engage with Members and team performance.
  • Maintain GOLD Standards : Guarantee Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
  • Ensure full-functioning departments through close : Validate registers are open, perishable stations are attended, and service areas are operational through final Member transactions.
  • Support issue resolution : Personally resolve or escalate evening Member concerns to ensure satisfaction.
  • Drive in-stock and freshness : Monitor closing in-stocks, product rotation, culling, and merchandising in all areasespecially perishables.
  • Conduct quality and date checks : Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards.
  • Enforce sanitation excellence : Confirm daily cleaning checklists, sweep logs, waste pulls, and safety procedures are completed.
  • Manage Assistant Closing Manager and Recovery team productivity : Schedule and coach Assistant Closing Manager, Recovery and Utility Clerks for optimal coverage and efficient task execution.
  • Utilize tools effectively : Leverage Hot List, NAFS, Electronic Reports, incorrect price sign reports, pallet tag utilization, productivity dashboards, and department-level reporting to validate execution, prioritize tasks, and maximize team efficiency.
  • Support audit readiness : Ensure sanitation, cold chain, and safety checklists are completed daily and documentation is compliant.
  • Champion "close to open" operational standards : Ensure departments are clean, stocked, and ready for the next day.
  • Maintain equipment readiness : Identify issues with compactors, refrigeration, and cleaning tools; escalate repairs proactively.
  • Coach onboarding and certifications : Reinforce ServSafe, PPE, and department-specific training for new and existing team members.
  • Drive improvement in underperforming areas : Actively support departments in the bottom quartile by ensuring consistent follow-through on action plans and reinforcing daily execution standards to close performance gaps.
  • Partner cross-functionally : Work closely with ACMs, Club Manager, and Department Leads to improve closing routines and member experience.
  • Perform other duties as assigned : Provide operational support beyond primary scope as directed by club leadership.
  • Utilize BJ's MY WORK system : Execute assigned tasks and ensure compliance with product liabilities and company initiatives.
  • Operate forklift safely and efficiently : Follow all safety protocols and procedures to ensure compliance and effective equipment use.
  • Maintain regular, predictable, full attendance : Demonstrate consistent presence as an essential function of the role to support execution and leadership coverage.
  • Qualifications :

  • 2 years of experience in retail, supermarket, or warehouse perishable operations required. Experience in managing inventory turnover and waste reduction strategies.
  • Forklift Certification required.
  • High school diploma required; college degree preferred.
  • Basic computer proficiency (MS Word, Excel, Email) required.
  • Open shift availability required.
  • Must be at least 18 years of age.
  • Must maintain all training and required certifications.
  • Job Conditions :

  • Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
  • Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
  • Exposure to temperature extremes and loud noises within perishable areas.
  • Potential exposure to cleaning agents.
  • This job description provides a general overview of the role and responsibilities. It may be updated at management's discretion.

    Crear una alerta de empleo para esta búsqueda

    Closing Manager • Akron, OH, US

    Ofertas relacionadas
    • Oferta promocionada
    Operations Manager

    Operations Manager

    CVS HealthAkron, OH, US
    A tiempo completo
    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...Mostrar másÚltima actualización: hace 4 días
    • Oferta promocionada
    Store Manager in Training

    Store Manager in Training

    CVS HealthAkron, OH, US
    A tiempo completo
    Store Manager In Training (SMIT).At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming heal...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Customer Service - Self Storage Manager

    Customer Service - Self Storage Manager

    Public StorageTallmadge, OH, US
    A tiempo completo
    Customer Service - Self Storage Manager.Total Rewards package available to our team : .Flexible and Full-Time Schedules.Employees become eligible for Full-time. Medical, Dental, Vision, 401k with matc...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Full-Time Assistant Store Manager - PTO + Sick Time

    Full-Time Assistant Store Manager - PTO + Sick Time

    Shoe CarnivalCuyahoga Falls, OH, United States
    A tiempo completo
    Ability to believe in our customer centered culture to deliver a superior customer service experience.Are you passionate about the retail world and eager to take on a leadership role in a fast-pace...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Licensed Crisis Clinical Supervisor : Mobile Response and Stabilization Services (MRSS)

    Licensed Crisis Clinical Supervisor : Mobile Response and Stabilization Services (MRSS)

    Applewood CentersMedina, OH, US
    A tiempo completo
    Under the supervision of the Mobile Response Stabilization Program Manager, the Licensed Shift Supervisor will take and assign crisis calls from the 24 / 7 hotline to have clinicians respond face to ...Mostrar másÚltima actualización: hace 18 días
    • Oferta promocionada
    • Nueva oferta
    Full-Time Intensive Care Unit RN Contract

    Full-Time Intensive Care Unit RN Contract

    Titan Medical GroupParma, OH, United States
    A tiempo completo
    WHEN YOU WORK FOR US, WE WORK FOR YOU With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service.From the moment y...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    Customer Success Manager - West Coast, U.S.

    Customer Success Manager - West Coast, U.S.

    TorqAkron, OH, US
    A tiempo completo
    Customer Success Manager - West Coast, U.Skeletons, lasers, monster trucksthe Torq brand grabs attention like nothing else in cybersecurity. And we're growing like crazy, with $70M in Series C fundi...Mostrar másÚltima actualización: hace 3 días
    • Oferta promocionada
    Lead CSR / Teller - Kenwood, OH - Full-Time

    Lead CSR / Teller - Kenwood, OH - Full-Time

    Fifth Third BancorpCleveland, OH, US
    A tiempo completo
    Lead Csr / Teller - Kenwood, Oh - Full-Time.Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth...Mostrar másÚltima actualización: hace más de 30 días
    Fulfillment Center Associate Full Time

    Fulfillment Center Associate Full Time

    Schneider SaddleryChagrin Falls, OH, US
    A tiempo completo +2
    Quick Apply
    Seasonal Fulfillment Associate – Retail Distribution Center (Equestrian Products) For over 75 years, Schneider Saddlery has been a trusted leader in the equestrian industry, supplying horse o...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    PY0 Performance Operations Specialist, Remote

    PY0 Performance Operations Specialist, Remote

    AledadeAkron, OH, US
    Teletrabajo
    A tiempo completo
    PY0 Performance Operations Specialist, Remote.Performance Year Zero (PY0) represents the preparatory period that occurs before a new Aledade practice enters its initial performance year.During this...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Full-Time Assistant Store Manager

    Full-Time Assistant Store Manager

    ALDIStreetsboro, OH, US
    A tiempo completo
    When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store p...Mostrar másÚltima actualización: hace más de 30 días
    Store Manager

    Store Manager

    Englefield IncBarberton, Ohio, United States, 44203
    A tiempo completo
    The Store Manager is responsible for the leadership and motivation of all site personnel and ensuring excellent customer service during all shifts. This position is responsible for scheduling, train...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Assistant Store Manager - Full-time

    Assistant Store Manager - Full-time

    Shoe CarnivalMedina, OH, United States
    A tiempo completo
    Ability to believe in our customer centered culture to deliver a superior customer service experience.Are you passionate about the retail world and eager to take on a leadership role in a fast-pace...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Sales Consultant - Full-Time

    Sales Consultant - Full-Time

    Firelands Toyota of Wooster / VolkswagenWooster, OH, US
    A tiempo completo
    As a Sales Associate, you will be the face of the dealership, assisting customers in selecting, test-driving, and purchasing vehicles. You will provide expert guidance on financing options, vehicle ...Mostrar másÚltima actualización: hace 3 días
    • Oferta promocionada
    Insurance Verification Specialist I #Full Time #Remote

    Insurance Verification Specialist I #Full Time #Remote

    61st Street Service CorpCleveland, OH, US
    Teletrabajo
    A tiempo completo
    Insurance Verification Specialist I.The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the...Mostrar másÚltima actualización: hace 4 días
    • Oferta promocionada
    Full Time Manager in Training

    Full Time Manager in Training

    Salvation Army Central TerritoryCanton, OH, US
    A tiempo completo
    The Salvation Army, an international movement, is an evangelical part of the universal Christian church.Its message is based on the Bible. Its ministry is motivated by the love of God.Its mission is...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Total Rewards Manager

    Total Rewards Manager

    Shearer's FoodsMassillon, OH, United States
    A tiempo completo
    Massillon, OH (Hybrid Schedule).Reporting to the Director of Total Rewards, this role supports strategic initiatives and ensures competitive, compliant, and equitable reward practices across all 17...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Shift Manager

    Shift Manager

    Arby'sStow, OH, United States
    A tiempo completo
    You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities.Youre in the right place if youre here for : . Free shift meal and family dining d...Mostrar másÚltima actualización: hace 4 días