Activity Center Agent - Seasonal

Job Description

Job Description

Job Title : Activity Center Agent

Department : Activity Center

Reports To : Guest Services & Ticketing Manager

Rate of Pay : $20 / Hour

Job Type : Full-Time Seasonal (November-April)

Shift : Variable shifts; 8am-4pm, 8am-5pm, 10am-6pm, 12pm-8pm, 4 : 30pm-8 : 30pm

Weekends, Holidays and special events are required based on business needs

POSITION SUMMARY

The Activity Center Agent is a well-versed source of property and amenity knowledge representing a professional first contact during all guest engagements by politely greeting and assisting all guests, day guests and lodging guests, walking into the Activity Center and will plan your day and give you all the information you need to provide a complete guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure every guest who walks into the Activity Center is serviced according to Sundance Mountain Resort Guest Standards.
• Demonstrate a friendly and outgoing demeanor and passion for creating significant experiences for our guests.
• Obtain and proactively maintain an inclusive knowledge of all resort amenities, activities, programming, and environmental initiatives.
• Make reservations & bookings for guests at all Sundance Resort outlets, including but not limited to F&B, Spa, Programming (Box Office), ZipTour, Stables, Art Studio, Fly Fishing, Nordic Center, Season Passes, Lift Tickets, S-Cards, & other types of ski passes.
• Serve as a key point of contact for guests, effectively and efficiently managing requests, inquiries, and complaints.
• Answer incoming phone calls professionally and in a timely manner and using extensive knowledge of the resort.
• Demonstrate basic understanding of point-of-sale operations and cash handling to perform basic transactions.
• Carry out opening and closing duties including accountability for Activity Center cash register, accounting, and statistics.
• Ensure the highest level of hospitality and service are provided to guests.
• Handle high pressure situations and demonstrates the ability to diffuse.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Exhibit exceptional Sundance knowledge and ability to effectively communicate with staff and guests.
• Coordinate the making and distribution of resort documents including the Sundance Daily, Resort Information Guide, and Resort Phone Directory.
• Willingness to learn new software and skills related to Activity Center operations.
• Act as the communications dispatch in the event of an emergency, lift closure, etc.
• Operate a two-way radio with clear instructions and appropriate language.
• Maintain a clean and organized Activity Center for effective operations.
• Commit to and adhere to Resort & Department Service Standards.

QUALIFICATIONS

BENEFITS

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