Technical Customer Support Representative

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can : Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person , defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Note on Cleared Roles : If this position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.

Export Control / ITAR : Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

Vantor is currently seeking a Technical Customer Support Representative to join our Customer Success team.

The Technical Customer Service Representative serves as the customer's resource and advocate within Vantor. Our team works primarily with external customers. We also work collaboratively with other internal departments and customers to achieve Service Excellence and ensure complete and accurate delivery of the customer's requirements. Ability to learn quickly and adapt to a fast-paced Performance Culture is critical to success, and a Commitment to Customers is essential.

The skills learned within Customer Experience will prepare you for a career with Vantor. We are very serious about professional development and continuing education at Vantor. Our group has amazing resources to support learning and development.

Responsibilities :

• Answers inbound email and phone communications
• Processes orders and prepares quotations and feasibilities
• Assists customers to define order requirements, including image selection
• Ability to learn, execute, and affect change within a dynamic environment
• Technical support of our SaaS programs
• Uses knowledge of company policy and departments to find answers to technical questions
• Uses knowledge of satellite imagery to perform basic quality control evaluations and recommendations
• Attend training and development courses, provide training to peers and customers as needed
• Effectively communicate with all levels of the company and customers
• Denied party screenings

Minimum Qualifications :

Preferred Qualifications :

Pay Transparency : In support of pay transparency at Vantor, we disclose salary ranges on all U.S. job postings. The successful candidate's starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits : Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at :

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.

The date of posting can be found on Vantor's Career page at the top of each job posting.

To apply, submit your application via Vantor's Career page.

EEO Policy : Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.