Personal Banker

Personal Banker, Retail

Mechanics Bank is currently searching for a full time Personal Banker, Retail to join our team at our Issaquah Branch.

The Personal Banker role is responsible for growth, maintenance, and development of both new and existing personal and business banking relationships. This role demands exceptional customer service skills, beginning with welcoming customers to the bank, conducting in-depth profiles to understand their financial needs, and providing tailored recommendations based on a comprehensive understanding of the bank's offerings. Additionally, this role involves proactively pursuing new banking relationships beyond the immediate community. This position involves creating detailed profiles for each customer and maintain regular personal contact through phone calls or emails, aiming to strengthen and expand customer relationships. Beyond relationship management, the position entails a variety of universal banking duties, including operational tasks, cash handling, and other branch support activities.

What you will do :

• Conduct in-depth interviews and profiling of customers to recommend suitable banking products and services.
• Actively suggest strategies to help customers improve their financial position.
• Identify and engage customers at risk of leaving, aiming to retain their business.
• Update new and existing customer profiles to maintain accurate and current information.
• Contribute significantly to the branch's growth and sales achievements.
• Leverage advertising leads, prospect lists, personal and professional contacts, and internal referrals to expand customer base.
• Monitor and achieve personal sales targets on a weekly and monthly basis.
• Generate referrals to branch managers and business partners.
• Engage in both warm and cold business development calls as assigned by branch management.
• Participate in community events and networks to increase referral-based sales.
• Collaborate with other business departments to identify sales and referral opportunities, enhancing the overall customer satisfaction.

Operational Excellence and Customer Service

Who you are :

Pay Range : $23.10 - $36.63 hourly

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes :

Final compensation package will be determined by the work experience, education, and / or skill level of the applicant along with internal equity and alignment with geographic market data.

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.