Technology Ambassador

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Technology Ambassador to join our Digital Nexus technology organization. This is an in-office based position.

Responsibilities :

• Utilize strong diagnostic and people skills to assure clients' swift resolutions to their technical issues; engage in proactive diagnosis and provide digital support experiences unique to physically being in an office; make certain timely escalation of client issues by assigning appropriate priority level, escalating as necessary to management contacts and owning the issue through resolution; deliver high quality support to Partners and professionals; utilize strong customer service and empathetic approach to provide advice and support to clients
• Work directly with internal IT (Digital Nexus) service delivery teams by reporting issues and collaborating on resolutions; utilize independent judgement in determining the problem and solution for each concern, making sure all specifications are met and configured appropriately
• Collaborate cross-functionally with key stakeholders, including Digital Nexus delivery teams, Learning and Development, Change Management and functional leads, to provide clients further insight into the latest tools and technology offerings to increase adoption
• Coordinate services for professionals within the Digital Desk, Infrastructure, Operations, and Networking (ION) and Depot as appropriate
• Provide onsite client relations to all levels of the organization and subject matter expertise in all areas of technology; update Standard Operating Procedures and other service processes and documentation when required
• Communicate proactively with clients from planning / scheduling through resolution to keep the apprised-on status; provide follow-up upon resolution to ensure customer satisfaction; act as a technical liaison for office related issues / outages to monitor / test networking and Wi-Fi

Qualifications :

KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local / state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA :

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants : Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.