Talent.com
Client Service Senior Manager - 210605688

Client Service Senior Manager - 210605688

JPMorgan ChaseCharlotte, NC, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Client Service Senior Manager

Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best-in-class service. Help be the reason our clients stay with Chase!

As a Client Service Senior Manager within the Commercial Bank, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm's strategy and modernize the client experience.

Job Responsibilities

  • Anticipate and manage work volumes, adhering to established policies and deadlines
  • Collaborate with stakeholders to effectively resolve client issues / escalations
  • Analyze and interpret client data to identify trends and develop department strategy
  • Drive change initiatives, business strategy and technology enhancements programs
  • Manage in dynamic, high-pressure environments and contribute to business resiliency planning
  • Attract, develop and retain top talent. Coach and engage to drive performance
  • Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
  • Build and maintain a culture of trust, transparency and integrity
  • Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
  • Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
  • Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

Required Qualifications, Skills and Capabilities

  • Comprehensive knowledge of Treasury Services and / or Custom Card products
  • Data Analytics & Change Management experience including presenting findings
  • Ability to influence others without direct supervision
  • Ability to provide quantifiable management reporting & present findings
  • Project Management & Execution
  • Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
  • Strategic thinking with the ability to adapt to change
  • Demonstrated team building skills and ability to work in a team environment
  • 6+ years of client facing work experience
  • Delivering Coaching and Feedback / People Management

    • Preferred Qualifications, Skills and Capabilities

  • Previous Team Management Experience
  • Bachelor of Science or Business Administration Degree and / or 6+ years equivalent work experience
  • Google G suites / Microsoft Office adept

    • Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

  • Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
  • Help the community through expansive volunteer opportunities
  • Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

    • Final job grade and officer title will be determined at time of offer and may differ from this posting. Some travel required (20%) to visit clients and internal partners. Please note this role is not eligible for employer immigration sponsorship.

    Crear una alerta de empleo para esta búsqueda

    Client Service Manager • Charlotte, NC, US