Client Service Senior Manager - 210605688

Client Service Senior Manager

Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best-in-class service. Help be the reason our clients stay with Chase!

As a Client Service Senior Manager within the Commercial Bank, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm's strategy and modernize the client experience.

Job Responsibilities

• Anticipate and manage work volumes, adhering to established policies and deadlines
• Collaborate with stakeholders to effectively resolve client issues / escalations
• Analyze and interpret client data to identify trends and develop department strategy
• Drive change initiatives, business strategy and technology enhancements programs
• Manage in dynamic, high-pressure environments and contribute to business resiliency planning
• Attract, develop and retain top talent. Coach and engage to drive performance
• Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
• Build and maintain a culture of trust, transparency and integrity
• Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
• Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
• Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

Required Qualifications, Skills and Capabilities

Preferred Qualifications, Skills and Capabilities

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

Final job grade and officer title will be determined at time of offer and may differ from this posting. Some travel required (20%) to visit clients and internal partners. Please note this role is not eligible for employer immigration sponsorship.