The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Front Desk Customer Service
Ensures that guests and members are warmly greeted and promptly assisted
Ensures incoming calls are answered in a professional and efficient manner
Ensures proper member check-in procedures are followed
Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
Immediately reports or escalates to management any unsafe conditions or emergency situations
Club Operations and Administration
Keeps front desk and lobby neat and clean at all times
Monitors retail goals and ensures club is on track to meet and exceed assigned goals
Calls all past due members with Front Desk Representatives regarding late dues and down payments
Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club
REQUIRED QUALIFICATIONS:
Knowledge, skills & abilities:
Must be energetic and possess a very friendly, outgoing personality and positive attitude
Possess strong interpersonal and communication skills, including telephone etiquette
Possess a strong customer service focus, diplomacy and professionalism
Understands and follows oral and written instructions.
Able to multi-task and perform tasks with accuracy and attention to detail
Minimum certifications/educational level:
High school diploma or GED required
Current CPR/AED certification
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.
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