Senior Developer

A company is looking for a Senior Developer to design, develop, and support enterprise-level contact center solutions.

Key Responsibilities

Design, develop, configure, and customize applications, including IVR and bot solutions using Mpower Studio

Build and maintain integrations between NICE CXone and enterprise systems

Lead and support migrations from Cisco UCCE / UCCX to NICE CXone

Required Qualifications

Minimum 3+ years of experience in contact center technologies

Strong experience with NICE CXone IVR and bot development using Mpower Studio

Hands-on development experience with NICE CXone Studio, APIs, and scripting

Solid understanding of Cisco UCCE / UCCX call flows and routing logic

Proficiency in at least one programming language : JavaScript, Python, or .NET