NOC Technician (Network Operations Center Tier 2)

Job Description

Job Description

Description : Who We Are

Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

About the Role

We’re looking for an experienced and motivated Network Operations Center (NOC) Technician to join our Customer Support team. In this role, you’ll help maintain the integrity, reliability, and security of mission-critical customer networks that power thousands of locations nationwide.

As a Tier 2 NOC Technician, you’ll serve as a key escalation point—providing advanced troubleshooting, proactive monitoring, and technical support to ensure customer uptime and satisfaction. You’ll collaborate with broadband providers, internal teams, and customers directly to resolve complex network issues efficiently and effectively.

If you’re a fast learner with a solid foundation in networking, a passion for problem-solving, and a customer-first mindset, we’d love to have you on our team.

What You’ll Do :

As an integral part of our Network Operations Center, you will :

• Monitor customer networks to provide proactive and reactive technical support
• Diagnose and resolve a broad range of customer network and connectivity issues
• Clearly communicate complex technical information to both technical and non-technical stakeholders via phone, email, and ticketing systems
• Document all troubleshooting steps and communications thoroughly and accurately
• Collaborate and escalate cases to Tier 3 Technicians or Engineering as appropriate
• Work in a fast-paced environment, multitasking effectively while maintaining attention to detail

Requirements : What You’ll Bring

Required Qualifications :

Preferred Qualifications :

Education or Experience

Perks of Scale Computing

Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.