Player Services Supervisor
Essential Functions :
- Review staffing levels, customer flow and assign work areas to team members.
 - Review and approve check-cashing transactions as required.
 - Monitor Cash Machine cassette levels to determine Fill requirements.
 - Review close out procedures by cashiers, ensure drawer balances and note all variances.
 - Resolve equipment breakdowns or facility maintenance and notify the appropriate Department.
 - Investigate and resolve guest complaints or concerns in accordance with standard procedures.
 - Train new team members and update all employees on new procedures or policies.
 - Assist the Racino Services Manager in performance of duties and assume full responsibility in their absence.
 - Monitor Cage Cashiers activities on the front line, marker banker, in the specialty bank, in the main bank and redemption areas.
 - Assist in the preparation and coordination of scheduling the Racino Cage Cashiers Team.
 - Works specialty bank or front line upon request.
 - Ensure team members are ready to provide great service.
 - Help team achieve service goals.
 - Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
 - Establishes self as a highly credible leader with highest levels of integrity and always acts in the best interest of the property and the company.
 - Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
 - Ensures that team members clearly understand and are held accountable for their performance expectations.
 - Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
 - Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
 - Demonstrates excellent communication skills in determining a vision, aligns and inspires the team to achieve the vision.
 - Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
 - Recommends and implements change to improve overall team member and guest satisfaction.
 
Knowledge, Skills & Abilities :
Excellent communication and organizational skillsMust be able to type 30 - 35 word per minute with accuracyPrevious computer skills preferredMust enjoy working with the publicDisplay leadership abilityEducation and Experience :
High School Diploma or GED equivalent required.A minimum of 1 year related experience required.A minimum of 1 year supervisory experience required.Required Certification / License :
Must be able to obtain, and maintain an Ohio Lottery Commission Gaming LicenseMust be able to obtain, and maintain an Ohio Casino Control Commission Sport Gaming LicenseMust obtain a Notary Public Commission