Customer Order Management Representative

A company is looking for a Rep 1, Customer Order Management.

Key Responsibilities

Provide timely and accurate information to customers regarding order status and product requests

Process customer returns and resolve disputed billing charges in collaboration with the Medical Billing department

Communicate with customers via digital channels and maintain a positive work atmosphere

Required Qualifications

High School Diploma or GED

1 year of medical industry or call center / customer service experience

Knowledge of Word, Excel, Access, or other database software

Intermediate math skills for calculating figures such as discounts and percentages

Ability to interpret medical publications and technical procedures