Tour Guide

Job Title : Tour Guide - Visitor Relations (Tour and guest service)

Location : Mukilteo, WA

Shift : Thursday to Munday

Duration : 06+ Months

Primary duties :

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance client brand and products. Actively creates exceptional experiences for a diverse audience.
• Creates a positive impression of client, reflecting client values in all activities and in all contact with the public.
• Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Company news.
• Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.
• Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.
• Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and / or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.
• Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.
• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.
• Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.
• Other duties as assigned.

Required Qualifications :

Preferred Qualifications :

Ability to Perform the Following Requirements :

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans.