On Site Help Desk - Application SupportKey Software Systems • Farmingdale, NJ, US
On Site Help Desk - Application Support
Key Software Systems • Farmingdale, NJ, US
Hace 28 días
Tipo de contrato
- A tiempo completo
Descripción del trabajoMust have strong written and verbal communication skills Motivated to learn and grow and to accept new challenges Working knowledge of PC, Mac, and Mobile devices (iOS / Android Tablets) Strong customer service and troubleshooting skills Must be available for occasional scheduled and non-scheduled critical overtime / afterhours 2 years+ experience in technology Help Desk strongly preferred Experience with MSSQL Experience with webhooks and APIs Working knowledge of HTML Opportunities for growth and advancement Health, Dental, LTD and Life Paid time off 401k with employer match Friendly, casual, professional atmosphere Excellent compensation Enjoy working with cutting edge tools Industry leading 23-year-young company
Job Description
Job Description
Salary : 47,000
DESCRIPTION :
On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.
RESPONSIBILITIES :
- Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers
- Follow up on outstanding requests and ensure timely resolution
- Perform Quality Assurance testing on new application versions
- Execute application updates and configuration in accordance with Key Software standards
- Train oncoming customers in setup and use of the application
- Perform other support related duties as assigned
BASIC QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
BENEFITS :
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Help Desk Support • Farmingdale, NJ, US