Talent.com
No se aceptan más aplicaciones
Technical Support Engineer

Technical Support Engineer

Zelis Healthcare, LLCMorristown, NJ, US
Hace 1 día
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

Provide tier 2 technical support for Zelis associates. Support in office events by coordinating with meeting stakeholders and accommodating their technology needs.

If you have a passion for solving problems with a focus on technology, this role is perfect for you. We seek a motivated and driven candidate to deliver a world-class experience for our associates. In this role, you will act as an advocate for our associates, advising on how to leverage technology to drive business value.

Please Note : This position has been designated as a hybrid-office role. This role is required to be in the office at least 3 days per week.

What you'll do :

  • Provides exceptional tier 2 deskside and remote support to Zelis users.
  • Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio / visual, networks, printers, and computer peripherals.
  • Troubleshoot remote / on-site network connectivity problems e.g., VPN
  • Perform laptop imaging and configuration utilizing Intune Autopilot
  • Configure mobile devices for Intune MDM / MAM
  • Coordinate hardware warranty repair with vendors and external services such as Dell
  • Collaborate with 3rd party vendors to resolve technical issues
  • Creating and updating technical documentation and user facing documentation where applicable
  • Take ownership of small and large projects, working with various internal / external teams to accomplish goals
  • Be an advocate for our users, understand their challenges, and look to remove blockers
  • Make data driven, empathetic decisions, and take a holistic collaborative approach to decision making
  • Adhere to best practices with ticket management
  • Strong understanding and skills in SLA, KPI Management

What you'll need :

  • Bachelor's degree in computer science, systems management, information systems, or 3+ years of experience in a related field, and / or applicable technical certificate
  • Experience in IT end user support and systems experience.
  • Self-Motivated, willing to learn and stay up-to-date with technology.
  • Experience with various Windows OS's, Office 365, and other Microsoft family products.
  • Experience handling remote VPN access technology, two-factor authentication and troubleshooting
  • Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and / or Mac desktop operating systems and software.
  • Strong and effective customer relationship management skills and process / practice experience
  • Ability to distill complex information into easy-to-understand explanations to a variety of personnel, including the creation of "How to" guides and step by step instructions.
  • Experience with A / V systems and troubleshooting preferred but not required.
  • Be a self-starter with a passion for technology and a desire to continue to learn
  • Nice to have :

  • Knowledge of ITIL methodology is preferred
  • Prior experience supporting end user support and systems in a large, geographically dispersed enterprise environment.
  • Enterprise desktop support, Microsoft Active Directory, Entra, Intune
  • Experience with supporting MacOS in enterprise environment
  • Experience with MFA (DUO, Okta, MS authenticator)
  • Experience supporting environments with VPN infrastructure
  • Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

    Location and Workplace Flexibility

    We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

    Base Salary Range

    $59,000.00 - $79,000.00

    At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

    Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

    Equal Employment Opportunity

    Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

    Accessibility Support

    We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and / or interview process, please email TalentAcquisition@zelis.com.

    Disclaimer

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

    J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Technical Support Engineer • Morristown, NJ, US

    Ofertas relacionadas
    • Oferta promocionada
    Technical Support Associate

    Technical Support Associate

    SupermicroJersey City, NJ, United States
    A tiempo completo
    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers...Mostrar másÚltima actualización: hace más de 30 días
    Hiring : Desktop Support Engineer || Lawrence Township, NJ

    Hiring : Desktop Support Engineer || Lawrence Township, NJ

    Sunrise SystemsTrenton, New Jersey, United States
    Temporal
    Quick Apply
    Job Title : Desktop Support Engineer.Duration : 12 Month Contract (Possible extension based on work performance).Location : Lawrence Township, NJ. Candidates must be able to work 100% onsite, at Lawren...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Technical Support Specialist

    Technical Support Specialist

    VirtualVocationsElizabeth, New Jersey, United States
    A tiempo completo
    A company is looking for a Technical Support Specialist to provide customer support in a remote setting.Key Responsibilities Respond to and follow up on technical and non-technical customer suppo...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Lead, Systems Engineer (Cost Engineer - TruePlanning)

    Lead, Systems Engineer (Cost Engineer - TruePlanning)

    L3Harris TechnologiesMILLINGTON, New Jersey, United States
    A tiempo completo
    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ...Mostrar másÚltima actualización: hace 8 horas
    • Oferta promocionada
    Technical Support Engineer

    Technical Support Engineer

    Zelis Healthcare, LLCMorristown, NJ, United States
    A tiempo completo
    Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers.We serve more than 750 payers, including the top five national health plans, regional hea...Mostrar másÚltima actualización: hace 11 días
    Technical Support Engineer

    Technical Support Engineer

    LuminanceNew York, NY, US
    A tiempo completo
    Quick Apply
    This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise.Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promisi...Mostrar másÚltima actualización: hace más de 30 días
    Technical Support Engineer

    Technical Support Engineer

    Irium - MexicoEstados Unidos, US
    A tiempo completo
    Quick Apply
    Irium is a Spanish company based in Madrid and we have offices in Mexico and Colombia, we are a consulting firm dedicated to the area of Information Technologies. Some of our clients in Mexico are I...Mostrar másÚltima actualización: hace más de 30 días
    Technical Support Engineer

    Technical Support Engineer

    Sunrise SystemsRockaway, New Jersey, United States
    A tiempo completo +1
    Quick Apply
    Hybrid position in office (07866) 2 days a week mandatory (after 90 prohibition period).Communicate directly to end users to assist in questions and / or problem resolution.Document any and all work ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Senior Technical Support Engineer - Keystone

    Senior Technical Support Engineer - Keystone

    NetAppNY, United States
    A tiempo completo
    NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers iden...Mostrar másÚltima actualización: hace 10 horas
    • Oferta promocionada
    • Nueva oferta
    Lead, Systems Engineer (Cost Engineer - TruePlanning))

    Lead, Systems Engineer (Cost Engineer - TruePlanning))

    L3Harris TechnologiesDENVILLE, New Jersey, United States
    A tiempo completo
    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ...Mostrar másÚltima actualización: hace 8 horas
    Technical Customer Support Agent - Urgently Hiring!

    Technical Customer Support Agent - Urgently Hiring!

    ADPParsippany, NJ, United States
    A tiempo completo
    ADP is hiring a Technical Support Analyst II.ADP supported applications or products.Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determi...Mostrar másÚltima actualización: hace más de 30 días
    Technical Customer Support Agent - Now Hiring!

    Technical Customer Support Agent - Now Hiring!

    ADPParsippany, NJ, United States
    A tiempo completo
    ADP is hiring a Technical Support Analyst II.ADP supported applications or products.Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determi...Mostrar másÚltima actualización: hace más de 30 días
    Technical Customer Support Agent

    Technical Customer Support Agent

    ADPParsippany, NJ, United States
    A tiempo completo
    ADP is hiring a Technical Support Analyst II.ADP supported applications or products.Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determi...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Consultant Engineer I

    Consultant Engineer I

    FMMONTVILLE, New Jersey, United States
    A tiempo completo
    If you enjoy variety, we will put your time-management and organization skills to use handling field visits, office work, and projects for large commercial clients. We will provide you with extensiv...Mostrar másÚltima actualización: hace 8 horas
    • Oferta promocionada
    Technical Support Agent

    Technical Support Agent

    VirtualVocationsHamilton, New Jersey, United States
    A tiempo completo
    A company is looking for a Technical Support Phone Agent (remote).Key Responsibilities Perform preventative maintenance, troubleshooting, and repair of patient and non-patient care equipment / appl...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Full Stack Software Engineer

    Full Stack Software Engineer

    VirtualVocationsNewark, New Jersey, United States
    A tiempo completo
    A company is looking for a Full Stack Java Developer specializing in Python, JavaScript, and SQL.Key Responsibilities Plans, develops, tests, and documents computer programs while evaluating user...Mostrar másÚltima actualización: hace más de 30 días
    Support Engineer North America

    Support Engineer North America

    Carv.com B.V.New York, NY, US
    A tiempo completo
    Cut admin & boost hires with Carv's Interview AI.In our own words, the future of recruitment.At Carv, we're at the forefront of developing cutting-edge SaaS solutions tailored to the recruitmen...Mostrar másÚltima actualización: hace 21 días
    • Oferta promocionada
    Technical Support

    Technical Support

    TradeJobsWorkforce10286 New York, NY, US
    A tiempo completo
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Mostrar másÚltima actualización: hace más de 30 días
    Senior Customer Support Engineer (EMEA-Based Candidates Only)

    Senior Customer Support Engineer (EMEA-Based Candidates Only)

    QdrantNew York, United States
    Teletrabajo
    A tiempo completo
    Quick Apply
    EMEA (Applications from outside EMEA will be automatically discarded).Qdrant is an Open-Source Vector Database : .We help businesses harness modern AI technologies by providing state-of-the-art neura...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Remote Customer Engineer

    Remote Customer Engineer

    VirtualVocationsBronx, New York, United States
    Teletrabajo
    A tiempo completo
    A company is looking for a Remote Product Owner / Customer Engineer to lead technical implementations and integrations while ensuring customer needs are met. Key Responsibilities Lead onboarding and...Mostrar másÚltima actualización: hace 1 hora