Guest Services Manager | Popular Elevated Brand | NYC

Guest Services Manager | Popular Elevated Brand | NYC

Join to apply for the Guest Services Manager | Popular Elevated Brand | NYC role at One Haus

Guest Services Manager | Popular Elevated Brand | NYC

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Join to apply for the Guest Services Manager | Popular Elevated Brand | NYC role at One Haus

Location : New York City

Compensation : $80,000 annually + comprehensive benefits

A luxury hospitality group is seeking a polished and guest-centric

Position : Guest Services Manager

Location : New York City

Compensation : $80,000 annually + comprehensive benefits

A luxury hospitality group is seeking a polished and guest-centric Guest Services Manager to oversee VIP relations at a premier dining destination in New York City. This role is responsible for building lasting relationships with high-profile clientele, elevating the guest experience, and driving loyalty through strategic outreach, personalized service, and curated experiences.

Reports to : General Manager (GM)

Key Responsibilities

Serve as the primary liaison for VIP guests, ensuring their experience is elevated, personal, and seamless from start to finish

Develop and maintain strong relationships with high-net-worth individuals to encourage loyalty and repeat business

Identify high-spending guests and proactively engage with them to ensure tailored service and consistent satisfaction

Maintain an updated VIP database in 7Rooms, capturing preferences, history, and key guest notes

Brief the host team daily on VIP arrivals and ensure all front-of-house staff are informed on guest profiles

Collaborate with the General Manager and Chefs to ensure the team is well-prepared to deliver flawless service

Conduct daily service briefings highlighting notable VIP guests, their preferences, and booking logistics

Handle VIP booking requests directly, ensuring white-glove service and attention to detail

Proactively attract new high-profile guests through networking, strategic partnerships, and community outreach

Coordinate exclusive dining experiences, private events, and bespoke services for top clientele

Manage any VIP concerns with discretion, empathy, and professionalism

Serve as the key point of contact for a partner gallery's reservations and event coordination

Represent the restaurant at high-profile events and maintain industry relationships to support business development

Monitor hospitality trends and competitor activity to identify opportunities for enhancing guest engagement

Ideal Candidate

Background in luxury restaurants, five-star hotels, private clubs, or similar upscale environments

Strong presence and network in NYC's dining, culture, and lifestyle scenes

Excellent interpersonal and communication skills, with the ability to engage high-profile individuals authentically

Passionate about service and understands the nuances of luxury hospitality

Impeccable attention to detail, polished presentation, and calm under pressure

Highly organized and able to multitask in a fast-paced environment

Discreet, tactful, and experienced in handling confidential matters

Flexible schedule to accommodate evenings, weekends, and VIP events as needed

Compensation & Benefits

Base salary : $80,000 annually

100% employer-paid medical plan coverage

50% employer-paid dental and vision coverage

15 days of PTO annually (with a 30-day accrual cap)

Paid family bonding leave for birthing and non-birthing parents

Fully paid life insurance policy

Pension plan with employer match

Monthly cell phone stipend or work phone provided

Dining discounts at affiliated properties

Retail and entertainment discount programs

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Hospitality

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