Production Support / Maintenance-Supervisory

Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Description :

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach / taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal / formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and / or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities :

• Perform technical operational tasks on routine basis within OLA.
• Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
• Monitoring and recover all processes.
• Maintain environment stabilities
• Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.
• Collect environment improvement points and provide a plan to Development team and application owners.
• Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentations
• Provide knowledge and support training for new team members
• Develop support-script and simplify-issue-investigation scripts
• Take lead on new implementations and rollouts

Qualifications :

Education :

Degree in Computer Engineering, or equivalent experience

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