Systems Analyst

Summary

The Systems & Integrations Analyst is responsible for owning and managing the technical support ticket queue across corporate and property operations. This role ensures timely, accurate, and well-documented responses to systems-related issues while maintaining system administration, data integrity, and cross-platform integrations.

Essential Duties and Responsibilities :

• Serve as the primary point of contact for support tickets related to Yardi, RealPage, data, reporting, and system integrations
• Troubleshoot and resolve system and data-related issues, escalating complex problems to the Director of Information Systems as needed
• Assign IT and hardware-related tickets to the Technical Project Coordinator for appropriate handling
• Track and report on key ticket metrics such as volume, type, resolution times, and recurring trends
• Identify recurring technical issues and recommend configuration or process improvements
• Maintain detailed, accurate solution documentation within the IT knowledge base
• Administer user accounts, system configurations, and permissions across corporate and property platforms
• Develop and automate reports and dashboards that reduce recurring ticket volume and support data-driven decision-making
• Collaborate with internal departments and on-site teams to provide proactive training and technical support
• Coordinate with the Technical Project Coordinator to communicate system changes and provide ticket-handling training

Core Competencies :

To perform the job successfully, an individual should demonstrate the following competencies :

Supervisory Responsibilities :

N / A

Education and Experience :

Qualifications : Preferred Skills :

Basic Skills :

Social Skills :

Computer and Electronics :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Other :

Reliable transportation may be required to support property site visits as needed. Remote work flexibility is available based on departmental needs and system access requirements.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.