Desktop Support Technician

Our client is seeking an IT Support Technician for a long-term contract opportunity. The Deskside Support Technician supports the IT Operations Team by managing tickets, providing technical assistance, troubleshooting hardware and software issues, and contributing to various projects.

Responsibilities include provisioning devices, documenting processes, and collaborating on special initiatives in a dynamic IT environment. The candidate must work independently, possess strong written and verbal communication skills, and demonstrate advanced technical knowledge and troubleshooting expertise.

JOB DESCRIPTION :

• Monitor and respond effectively to support requests received through the IT Help Desk system.
• Troubleshoot Tier II / III computer hardware and software problems for end users.
• Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems.
• Image and migrate computers.
• Document processes for training purposes.
• Use remote software to resolve problems that can be fixed through a remote session.
• Hands-on support for microphones, cameras, and speakers in professional environments.
• Familiarity with network adapters and basic VLAN and IP configuration.
• Understanding of subnetting, DNS, DHCP, and VPN troubleshooting.
• Familiarity with network troubleshooting tools (e.g., cable testers, Wi-Fi analyzers).
• Knowledge of endpoint protection tools and security compliance policies.
• Configuration and troubleshooting of backup software.
• Data recovery from damaged drives or corrupted user profiles.
• Other tasks as needed.

REQUIREMENTS :

Location : Onsite in Woodland Park, Colorado 80863

Pay : $28.00 / hr - $29.00 / hr

Status : 12 months+

Seniority level : Mid-Senior level

Employment type : Contract

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