Dual Executive Housekeeper Manager

Executive Housekeeper Manager

The Executive Housekeeper Manager leads the department and supervises the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel clean, the Executive Housekeeper is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. The Executive Housekeeper's focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel.

This position works mostly in a service environment, with some office time.

The person in this role may be exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly. The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs. The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required.

High School Diploma or equivalent required. 2-year college degree preferred.

4+ years of housekeeping / laundry experience preferably in a hotel of similar size and complexity. Supervisory experience required. Understanding of and previous experience in a union environment a plus.

Principle duties and responsibilities (Essential Functions) include :

• Manage the day-to-day activities of the housekeeping department. Plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
• Develop and implement procedures for managing the quality of housekeeping and laundry services.
• Ensure all staff is cleaning and servicing rooms and housekeeping areas according to established Sonesta standards. Ensure staff is well trained on the proper usage and labeling of hazardous supplies in accordance with established safety standards.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms / suites, equipment, housekeeping linens, public restrooms, lobby are clean and in good repair to meet guest satisfaction.
• Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
• Deliver outstanding experiences to guests, partners, and team members. Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
• Conduct pre-shift meetings and review all information pertinent to the day's activities.
• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage.
• Interact with outside contacts (guests, vendors, contractors and regulatory agencies).
• Responsible for the security of lost and found items.
• May serve as "manager on duty" as required.
• Perform any other job-related duties as assigned.

Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands. Conduct inventories of linen, supplies and equipment as needed. Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction and cleanliness scores. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Develop the department's annual budget. Monitor performance against plan. Achieve budgeted revenues, control labor costs & expenses and maximize profitability within all areas of Housekeeping. Manage staffing levels to ensure that guest service, operational needs and financial objectives are met. Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.

Interview, hire, train, and promote Housekeeping staff. Provide consistent feedback and recommend disciplinary action when appropriate. Ensure team members receive proper training applicable to their position and career aspirations. Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports. Support, comply and promote company initiative, policies and guidelines. Handle employee issues in a professional and timely manner.

Responsible for ensuring success through the eyes of employees, guests, and owners. Utilize and collaborate with resources across different departments and corporate office. Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture. Focus on the mission and well-being of the department, hotel, and company as a whole. Lead by example and operate with integrity and respect.

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his / her competency.

Pay ranges from $80,000 to $87,000. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience / overall experience.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including : Medical, Dental and Vision Insurance; Health Savings Account with Company Match; 401(k) Retirement Plan with Company Match; Paid Vacation and Sick Days; Sonesta Hotel Discounts; Educational Assistance; Paid Parental Leave; Company Paid Life Insurance; Company Paid Short Term and Long Term Disability Insurance; Various Employee Perks and Discounts; Hospital Indemnity; Critical Illness Insurance; Accident Insurance.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.