Maintenance Technician

Rochester Electronics is immediately hiring for an IT Service Desk Technician II!

At Rochester Electronics, we create an excellent employee experience focused on value, performance, motivation, recognition, and career growth. Many companies say their employees are their most important asset. At Rochester Electronics, we mean it!

• Outstanding low-cost medical, dental, vision, and prescription drug coverage, Rochester pays 92% of the premiums on behalf of its full-time employees
• Paid time off, including vacation, sick, and holiday
• Generous match 401K program
• Tuition reimbursement
• Flexible spending account

And so much more!

For the last 40 years, Rochester Electronics, in partnership with over 70 leading semiconductor manufacturers, has provided our valued customers with a continuous source of critical semiconductors. As an original manufacturer stocking distributor, Rochester has over 15 billion devices in stock encompassing more than 200,000-part numbers, providing the worlds most extensive range of end-of-life (EOL) and broadest range of active semiconductors. As a licensed semiconductor manufacturer, Rochester has manufactured over 20,000 device types. With over 12 billion die in stock, Rochester can manufacture over 70,000 device types.

General Summary

Provide timely and accurate Tier 2 technical support for our onsite and remote employees with a strong focus on customer satisfaction. Responsibilities include, but are not limited to, answering complex inquiries, troubleshooting to fully resolve escalated requests or issues, configuring and deploying PCs, conducting new hire orientation, installing approved software products, and maintaining conference room equipment. Assist with documenting processes in our Knowledgebase to ensure precise, accurate, repeatable, and standardized procedures. Meticulously follow up on all outstanding tickets to provide status updates to end-users, ensuring optimal response rates and exceptional service delivery. This includes providing the IT Customer Service Support Manager with timely progress updates on escalated issues and assigned tasks without prompting. This is a full-time, on-site position at our Newburyport campus, with hours from 8 : 00 a.m. to 5 : 00 p.m. (Work hours may be adjusted based on business needs).

Responsibilities

Provide the user with timely updates, communicating progress made and next steps.

Working knowledge of SmartDeploy imaging is preferred.

Experience with Logitech Tap technology, a plus.

Provide a proposal to the IT Customer Service Support Manager to pull the PO and place the order.

Qualifications

Focused on delivering exceptional customer service

Displays patience and perseverance in dealing with user issues

Rochester Electronics is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or other characteristics protected by applicable law. Rochester Electronics is committed to a culturally diverse workforce.

Compensation details : 32-35.11 Hourly Wage

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