ServiceNow Product Manager

ServiceNow Product Manager

A ServiceNow Product Manager is a senior individual contributor responsible for ensuring a product's value and viability within a product line. This role involves leading empowered, cross-functional product teams to solve moderate complexity customer problems that align with high value business needs. The Product Manager is accountable for the product's success, from vision to execution, and collaborates closely with various functions and stakeholders to deliver valuable, viable, usable, and feasible solutions. Recruiting for this role ends on 11 / 20 / 2025.

Key Responsibilities

• Product Accountability
• Responsible and accountable for the product's value and viability, including profit and loss
• Formulate and achieve Key Performance Indicators (KPIs) for identified problems to solve.
• Drive strategy-aligned solutions to achieve product profit and loss objectives.
• Measure KPIs and analyze outcomes to inform future strategies.
• Vision and Strategy
• Co-create, own, and evangelize the product vision, strategy, and roadmap.
• Align product objectives with the product line and business goals.
• Co-create in collaboration with business stakeholders, engineering, experience, and delivery.
• Market and User Engagement
• Conduct user research and competitive analysis.
• Engage the team with users and stakeholders through continuous research and direct interactions.
• Collaborate and guide the team toward solutions that address priority user and business needs.
• Apply analytical skills to analyze data and derive actionable insights.
• Adopt innovative and experimental approaches to solving complex problems.
• Collaboration and Teamwork
• Work side-by-side with cross-functional (business, engineering, experience, and delivery) team members to achieve KPI outcomes.
• Promote a product operating model that emphasizes outcomes over output (minimize overproduction while maximizing value).
• Build empowered teams and product communities who exhibit collective product ownership.
• Continuous Improvement
• Remove obstacles for the team and ensure smooth flow of continuous value achievement.
• Promote and drive rapid, emergent, and ongoing learning and adaptation to meet objectives.
• Drive innovation and improvement of the process to drive out waste and accelerate value achievement.
• Spread knowledge and best practices within the product vertical community.

Required Qualifications

Preferred Qualifications

Preferred Skills

Preferred Personal Traits

Conclusion

The ServiceNow Product Manager plays a crucial role in ensuring the success of our high value, moderately complex products by balancing customer needs with business objectives. This role requires a blend of strategic vision, analytical skills, and collaborative teamwork to deliver valuable, viable, usable, and feasible solutions. It demands significant experience in the modern product management craft and a drive for continuous improvement.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 - $210,600. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation : https : / / www2.deloitte.com / us / en / pages / careers / articles / join-deloitte-assistance-for-disabled-applicants.html All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.