Financial Protection Contact Center, Team Leader

Job Title

In this role, you will be at the heart of our Contact Center's day-to-day operations, leading an award-winning team to deliver remarkable service. You will drive colleagues to achieve world-class customer service while adhering to our Guardian Values.

You Are

Experienced in leading and inspiring teams

Skilled in managing operational processes

Passionate about customer service excellence

Skilled at encouraging a collaborative and inclusive environment

You Will

Lead and manage daily business operations

Mentor and develop frontline colleagues

Analyze and resolve root-cause service issues

Communicate performance updates to senior leadership

You Have

BA / BS degree preferred or equivalent experience

Three plus years of insurance, or other financial service industry experience, preferred

Proven leadership and analytical skills

Strong ability to prioritize and manage tasks

Proficiency in Microsoft products

Location & Travel

Bethlehem, PA or Pittsfield, MA

Hybrid work arrangement

Salary Range : $67,450.00 - $110,815.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose to inspire well-being we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues : Please apply through the internal Jobs Hub in Workday.