Customer Solutions Facilitator

Job Description

Job Description

JOB OVERVIEW :

Provides exceptional customer service, conducts workshops, orientations and other duties as assigned that provide assistance to universal and program participants

DUTIES AND RESPONSIBILITIES :

Works with Customer Solutions Facilitator Lead providing input on ideas, methods and observations that

will ensure continuous improvement of workshops, orientations and exceptional customer service.

• Provides a clear description of the role of the facilitator to participants and the benefits of information that

will be presented.

and shares responsibility in attaining goals.

accomplish desired results.

and services.

resources, and support services to customers.

provided to customer) in the appropriate systems (WorkInTexas, TWIST, etc.). Ensures that all

information on application is correct and correctly entered in the system.

Skills / Qualifications :

years work related experience, preferably in a field of workforce development and customer service, or

of workforce development and customer service, or

of workforce development and customer service.

spreadsheet software programs, including Excel and Access.

resources.

from other programs and outside agencies, as well as the public.

valid driver’s license and current automobile liability insurance.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift / carry 10 pounds of paper, drive a vehicle, stoop, kneel, talk and hear. Occasional travel required. Flexible hours may be required.

COMPANY OVERVIEW :

C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes :

Equal Opportunity Employer : minority / female / disability / veteran