Complaints Coordinator

A company is looking for a Complaints & Grievances Coordinator (Temporary).

Key Responsibilities

Monitor, triage, and address incoming member complaints and grievances

Conduct thorough case reviews and collaborate with operations teams

Draft formal responses and ensure timely resolution in compliance with internal SLAs

Required Qualifications

2+ years experience in a healthcare, behavioral health, or insurance environment

Strong understanding of grievance processes and regulatory timelines

Empathy-driven, customer-first approach in sensitive scenarios

Working knowledge of Google Office Suite

Excellent organizational and time-management skills