VP of Service Operations

REQUIRED SKILLS AND EXPERIENCE

• 15+ years of leadership experience in field service operations
• Customer-first mindset that allows for quality service, growth and retention
• Proven track record of improving teams, production and retention
• Strong organizational skills and ability to manage complex workflows across multiple departments

JOB DESCRIPTION

A manufacturing client is looking for a seasoned VP of Service Operations to lead their Blackwood, NJ headquarters, overseeing a dynamic team of 130+ professionals across field service, customer support, warranty, training, and aftermarket care. This role is critical to driving operational excellence, team development, and customer satisfaction in a fast-paced, service-driven environment.

The ideal candidate will bring strong leadership experience from the manufacturing, material handling or large-scale field service industries, and have a proven track record of managing distributed teams and improving service delivery.

Key

This is a permanent role that requires being onsite in Blackwood, NJ and 25% travel domestically to client sites and Colorado headquarters.